Implementation Specialist
24HVirtual | Remote | Full-Time
About Us
24HVirtual is a growing call center company serving small businesses across a wide range of industries. Since 2021, we've helped businesses of all kinds deliver exceptional customer experiences through our phone systems and call handling solutions. We're looking for driven, detail-oriented people to join our team as we continue to expand.
The Role
As an Implementation Specialist, you'll be the primary point of contact for new clients as they onboard onto our phone system. You'll guide clients through setup, coordinate configuration details, and make sure every new account launches smoothly. This is a client-facing role that blends technical coordination with clear, confident communication.
Note: All Implementation Specialists start as an Agent. This gives you hands-on experience with our systems, workflows, and client base before transitioning into the Implementation Specialist role — so you understand exactly what you're setting clients up for.
Key Responsibilities
- Serve as the main point of contact for new clients throughout the onboarding and setup process
- Guide clients through phone system configuration, from initial setup through go-live
- Configure and maintain client accounts within our phone system software, including handling ongoing changes and updates after go-live
- Coordinate internally with relevant teams to ensure accounts are configured correctly and on schedule
- Troubleshoot issues that arise during setup or ongoing use and escalate appropriately when needed
- Communicate clearly and professionally with clients at every step, setting expectations and following up
- Maintain accurate records of onboarding progress and client-specific setup details
Qualifications
- Strong prior call center experience, ideally in a supervisor or manager role
- 10/10 command of written and spoken English — clear, professional, and confident communication is essential
- Strong technical aptitude — able to learn and confidently navigate complex phone system software, including configuring and maintaining ongoing client changes and updates
- Comfortable being the primary point of contact for clients during a high-stakes process (new account setup)
- Strong problem-solving skills and ability to troubleshoot on the fly
- Highly organized, detail-oriented, and able to manage multiple onboarding projects at once
- Reliable internet connection and a quiet, professional remote work environment
Preferred Qualifications
- Spanish-speaking skills
- French-speaking skills
What We Offer
- Fully remote work
- Paid training
- Clear path for growth — start as an Agent, move into Implementation Specialist as you learn the business
- The chance to make a real impact at a growing company
- Exciting, varied work across many different industries and client types
In your reply, please include your language abilities (English fluency required; Spanish and/or French a plus) and any supervisory or management experience in a call center setting.
Job Type: Full-time
Pay: $16,000.00 - $21,000.00 per month
Work Location: Remote
