2 publicaciones de empleo destacadas de home office en cuitzeo del porvenir mich. (¡Están contratando!)

Asesor de Onboarding e Implementación
Skala People Strategy —Álvaro Obregón, Mich.
- $26,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Microsoft Office
- Sin título de educación superior
Implementation Specialist Especialista Implementacion
Skala People Strategy —Álvaro Obregón, Mich.
- $26,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Inglés
Postulación rápida

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Asistente Administrativo (Bienestar Laboral)
UNIVERSIDAD LATINA DE AMERICA AC —Los Manantiales de Morelia, Mich.
En su defecto, haber participado activamente en equipos de trabajo administrativo realizando actividades afines al área de Bienestar Laboral (Recursos Humanos).
$10,216 por mes
Postulación rápida
8h
AUXILIAR ADMINISTRATIVO Y CONTABLE
ALIMENTOS BALANCEADOS SA DE CV —Adolfo López Mateos, Mich.
Apoyo administrativo general al área de Dirección cuando se requiera (tareas claras y relacionadas al puesto). Orden, atención al detalle y seguimiento.
$9,000 a $9,500 por mes
Postulación rápida
1d

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Asesor de Onboarding e Implementación

Skala People Strategy
Álvaro Obregón, Mich.

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Información del empleo

Tiempo completo
$26,000 por mes

Cualificaciones

Ventas SaaS
Administración de personal
Microsoft Office
Atención al cliente

Descripción completa del empleo

Skala People Strategy busca Asesor de Onboarding e Implementación en Álvaro Obregón, Michoacan de Ocampo

At Skala, we are partnering with a global leader in the cloud-based, all-in-one SaaS marketing and sales technology sector. Our client supports a rapidly growing international community of over 2 million businessesranging from marketing agencies to entrepreneurs and small enterprisesby providing an integrated platform that streamlines operations and drives digital growth. Operating across 15+ countries in a 100% remote-first environment with over 1,500 team members, they cultivate an innovative, collaborative culture dedicated to making a high-scale global impact.

About the Role

As an Implementation Advisor, your primary mission is to position yourself as a subject matter expert on software-driven business growth through the effective application of technology. You will leverage your expertise in business process management, change management, and SaaS solutions to implement industry best practices, execute tailored customer journey playbooks, and ensure long-term client adoption and success.

Key Responsibilities

Listen to and fully understand customer requirements and pain points, translating them into actionable implementation plans.
Develop, coordinate, and execute implementation, upgrade, and conversion project plans, task schedules, and resource allocations to ensure on-time delivery.
Design, create, and manage application deployments, software integrations, and data migration strategies.
Deliver implementation services within scope and proactively manage any scope or project plan modifications.
Identify potential risks and collaborate with leadership to build effective contingency plans.
Work across internal departments to ensure clear communication of customer needs and business objectives.
Follow up relentlessly with lagging or non-engaging accounts to drive successful software implementation.
Assist in conducting educational webinars, client workshops, and training sessions.
Stay up to date with new product features, platform enhancements, and technical releases.
Identify opportunities to streamline procedures, boost account revenue, and improve overall product efficiency.
Create and update customer journey playbooks, SOPs, and transition frameworks.
Apply technical acumen to transform strategic plans into functional, workable solutions.
Monitor, anticipate, and exceed customer adoption and usage metrics, including renewals and Net Promoter Scores.
Analyze approved customer content to build structured transition and migration plans.
Advise customers on best practices, risk management, and changes impacting institutional processes and timelines.
Drive consulting milestones and ensure adherence to agreed-upon implementation schedules.
Provide guidance to resolve critical and outstanding technical or operational issues during implementation.
Actively lead consulting engagements and facilitate collaboration between internal functional teams and clients.
Handle basic support requests during the active implementation phase.
Establish strong rapport with new accounts to foster enthusiasm and set them up for long-term success.
Continuously seek opportunities to optimize onboarding delivery and cross-train with other customer success functions.

Requirements

Mandatory:

Associate degree or equivalent practical work experience.
Minimum of 2 years of experience in Customer Success, software implementation, consulting, or technical support within the SaaS/tech space.

Strong technical literacy, including IT platform integrations, internet applications, and proficiency with MS Office Suite.
Proven ability to produce high-quality documentation, Standard Operating Procedures (SOPs), and customer journey playbooks.
Exceptional verbal and written communication skills.

Nice-to-Have / Preferred:

Familiarity with internal ticketing and customer support systems (e.g., Freshdesk, CRM platforms).
Experience training and guiding diverse client groups according to established company standards.

Key Skills & Competencies

Strong skills, tact, and diplomacy when addressing complex customer issues, backed by exceptional follow-through.
Self-starter mindset with a high degree of ownership, assertiveness, and passion for customer satisfaction.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
High adaptability and comfort navigating ambiguity within a dynamic, collaborative, and fast-growing organization.
Strong analytical and organizational skills with superior attention to detail.
Team-player attitude with strong presentation capabilities for both customer executives and internal leadership.

Conditions & Work Setup

Location: 100% Remote (Global distributed team across 15+ countries).
Job Type: Full-time.
Work Environment: Highly collaborative, innovative, and remote-first culture.

Este empleo viene de Talenteca.com:
https://www.talenteca.com/anuncio?j_id=6a7bc04f3400003e00601f21&source=indeed

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Asesor de Onboarding e Implementación

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Skala People Strategy busca Asesor de Onboarding e Implementación en Álvaro Obregón, Michoacan de Ocampo

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