4 publicaciones de empleo destacadas de games player support agent en coyoacán, dif (¡Están contratando!)

Player Support Agent
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Licenciatura
Postulación rápida
7d
Operations Manager - Player Support
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Inglés
Postulación rápida
Senior Mobile Game UI Designer
Hire Overseas —Ciudad de México, CDMX
- Home Office (Desde casa)
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
14d
Manager Lean Ambassador (Continuous Improvement)
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
6d

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Player Support Agent
TransPerfect —Ciudad de México, CDMX
A role in the video games industry, supporting real players and live game communities. Become familiar with the games you support so you can better understand…
Postulación rápida
7d
Support Specialist (US ET Hours)
Wand —Ciudad de México, CDMX
Troubleshoot technical issues related to game assists, game compatibility, and platform features. Provide friendly, solution-focused support to our gaming…

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Player Support Agent

TransPerfect -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 7 días

Cualificaciones

Salesforce
Inglés
Seguridad informática
Licenciatura
Atención al cliente

Descripción completa del empleo

OVERVIEW

Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.

WHAT YOU’LL DO

Respond to player queries through approved ticketing, chat, email, and social support channels.
Triage player issues, investigate reported problems, and follow documented steps.
Provide clear, friendly, and accurate responses in line with project guidelines.
Become familiar with the games you support so you can better understand player issues.
Carry out account actions only where permitted by written policy and access permissions.
Document player issues, trends, bugs, and escalations in the appropriate workspace.
Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.
Meet agreed service level, productivity, quality, and player experience targets.
Assist with reporting by tracking information through approved platforms and spreadsheets.
Support your managers and teammates with role-appropriate tasks when needed.
Maintain high standards of confi dentiality, data privacy, and information security at all times.

THE IDEAL PROFILE

Excellent written and verbal communication skills in English.
A genuine interest in video games across different platforms, genres, or communities.
Strong attention to detail and the ability to follow documented processes accurately.
A player-focused mindset and a professional approach to support.
Ability to investigate issues, identify the correct next step, and escalate when needed.
Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
Ability to work fl exibly and collaboratively within a global team.
Quick to adapt to new games, updates, tools, policies, and workfl ows.

WHAT WE OFFER

A role in the video games industry, supporting real players and live game communities.
Training on the games, tools, and workfl ows you will use.
The chance to develop skills in player support, escalation handling, reporting, and quality.
Experience working with international teams and global gaming projects.
A fast-paced, multicultural team environment.
Opportunities to grow your knowledge of player experience and gaming support operations.

EXPERIENCE and SKILLS

Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.

Experience with the following would be an advantage:

Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.
Microsoft Offi ce, Google Workspace, or similar productivity tools.
Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.
Live-service games, mobile games, MMOs, online games, or multiplayer communities.
Working against quality, SLA, productivity, or CSAT targets.
Additional languages.

Postulación rápida

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games player support agent empleos en coyoacán, dif

Player Support Agent

Operations Manager - Player Support

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Manager Lean Ambassador (Continuous Improvement)

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