12 publicaciones de empleo destacadas de the quality alliance en colonia del valle cdmx (¡Están contratando!)

General Support Senior Manager
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Maestría
- SQL
- Seguro dental
- Seguro de la vista
8d
Procurement Manager – Aviation Services (Mexico)
Importante empresa del sector —Miguel Hidalgo, CDMX
- $50,000 a $65,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
Corporate Affairs & Strategic Alliances Professional
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
VIE Analyst, Aviation Development F/H
VINCI Concessions —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Public relations manager
Hyuman —Ciudad de México, CDMX
- $1 a $2 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Investigación
Postulación rápida
8d
Junior Murex Specialist
Luxoft —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Inglés
Murex Consultant
Luxoft —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Inglés
11d
Digital PMO
Viva —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Licenciatura
Trade Business Manager (Out-Licensing), Mexico
Viatris —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Inglés
Internal Control PC Tech Sr Coordinator
Viva —Ciudad de México, CDMX
- Inglés
- Gestión de venta al por menor
Head of Marketing & Sales | Land Operations+
matteria —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
VP Sales Market Segments (Trading/IPPS)
Energy Exemplar —Américas, Méx.
- Experiencia en ventas

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General Support Senior Manager
PayJoy —Ciudad de México, CDMX
Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. Optimize resource management of Support agents.
8d
Procurement Manager – Aviation Services (Mexico)
Importante empresa del sector —Miguel Hidalgo, CDMX
Identify cost-saving opportunities while maintaining quality and operational efficiency. Minimum 5 years of procurement experience within the aviation industry.
$50,000 a $65,000 por mes
Postulación rápida

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General Support Senior Manager

PayJoy -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 8 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Economía
Microsoft Excel
Ventas SaaS
Maestría
SQL
Licenciatura
SaaS
Negocios

Descripción completa del empleo

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Senior Manager of General Support - Mexico will be responsible for managing the day to day operations of all Customer and Clerk support teams in Mexico. In this role, they will monitor and improve support metrics (e.g. average handle time, first reply time, clerk satisfaction and customer satisfaction) and make sure that the teams are effectively supporting the experience of our customers in the country. Additionally, they will forge strong alliances with key stakeholders such as the Country Manager and Commercial Director in Mexico, making sure that each team is performing according to local expectations. Additionally, this role will push for standardization of global metrics and initiatives (e.g. align a common cross-country approach for support agent QA ratings), seek for optimization of resources (e.g. tools and licenses cost), and product improvements. This role will be instrumental in the new Global Support Ops organization.

At PayJoy, we transform lives by unlocking access to the modern financial system. Your role will help empower underserved individuals to step into a brighter financial future.

Key Responsibilities

Design and implement the global support strategies to maximize customer and clerk experience.
Identify current bottlenecks and issues in common all Support processes and propose improvements.
Optimize resource management of Support agents.
Align on and carry out Fraud Prevention strategy with Fraud/Risk teams.
Stakeholder management of local commercial director and country manager.
Co-design a global performance metrics system to compare performance across BPOs and internal Support teams
Co-design a scalable QA strategy to capture improvement areas at agent level, determine a proper training system, and standardize incentives/SLAs

Qualifications

Experience in managing complex, large support teams with some commercial overlap/exposure
Exposure to “0 to 1” situations where the candidate had built a team or processes from scratch
7+ years of experience working in Operations of high-growth startups
Advanced use of G-sheet/Microsoft Excel and comfort with analytics
Bachelor degree in Business Administration, Economics, Finance, Accounting, related fields
Exposure to regional roles
Experience in managing BPOs
Experience in specific large scale SAAS projects (e.g. migration to a new CRM)
MBA desired
SQL basics desired

Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment, and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
13% Saving funds
$2,000 MXN monthly grocery coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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the quality alliance empleos en colonia del valle cdmx

General Support Senior Manager

Procurement Manager – Aviation Services (Mexico)

Corporate Affairs & Strategic Alliances Professional

VIE Analyst, Aviation Development F/H

Public relations manager

Junior Murex Specialist

Murex Consultant

Digital PMO

Trade Business Manager (Out-Licensing), Mexico

Internal Control PC Tech Sr Coordinator

Head of Marketing & Sales | Land Operations+

VP Sales Market Segments (Trading/IPPS)

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Quiero recibir la alerta de empleo más reciente para the quality alliance en colonia del valle cdmx

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