20 publicaciones de empleo destacadas de technical support tier 2 en ciudad de méxico (¡Están contratando!)

Technical Support Specialist II
TigerConnect —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Salesforce
- Seguro dental
- Seguro de la vista
12d
Technical Support Analyst L1
TD Synnex —Benito Juárez, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Tier 3: Users Support Agent
Aplazo —Ciudad de México, CDMX
- Trabajo híbrido
- Inglés
- SQL
- Sin título de educación superior
Postulación rápida
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Inglés
Postulación rápida
L1 Support Engineer 1
Thales —Federal, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Java
Customer Support Technician
VusionGroup —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Service Desk Manager
Arrivia, Inc. —Del Valle Centro, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
Technical Engineer, Customer Experience
Johnson Controls —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Sin título de educación superior
4d
Customer Support Technician
Vusion —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Disponible para viajar
AI Builder, Emerging Talent Manager
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Salesforce
Global Network - SC&O - Sourcing & Procurement Analyst
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- SQL
11d
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Quality Assurance Engineer, Amazon Music, App Foundry
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Desarrollo de software
Senior Software Development Engineer, Marketing Technology
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Inglés
- Java
Enterprise Account Manager - Mexico City
Thales —Federal, CDMX
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Salesforce
Finance & Strategy Manager (Modelling)
Revolut —Ciudad de México, CDMX
- Microsoft Excel
- Análisis de datos
- SQL
Medical Promotional Reviewer - Portuguese Speaker
Alcon —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Inglés
- Maestría
13d
Murex Consultant
Luxoft —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Inglés
11d
SC CPFR Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Excel
- Inglés
- Liderazgo
3d

Quiero recibir la alerta de empleo más reciente para technical support tier 2 en ciudad de méxico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

technical support tier 2 jobs near ciudad de méxico

Empleos de It Support French en Ciudad De México

Empleos de Tech Support Mexico en Ciudad De México

Empleos de Support Technician en Saltillo, Coah.

Empleos de Technical Support Representative en Guadalajara, JAL.

Empleos de Technical Support en Ciudad De México

Empleos de Sales Representative en Tijuana, B.c.

Empleos de Tech Support Remote en Guadalajara, JAL.

Empleos de Customer Service en Naucalpan, Méx.

Empleos de Senior Project Manager en Ciudad De México

Empleos de Venta Software en Desde Casa

Empleos de Software Engineer en Tabasco

Empleos de Software Engineer en Nuevo Laredo, Tamps.

Empleos de Practicante Tecnologia De Software en Monterrey, N. L.

Empleos de Software Engineer en Colima, COL.

Empleos de Software Engineer en Cabo San Lucas, B.c.s.

Empleos de Senior Aerospace en Saltillo, Coah.

Empleos de Arquitecto A Senior en Ciudad De México

Empleos de Linux System Administrator en Guadalajara, JAL.

Empleos de Database Administrator en Ciudad De México

Empleos de Technical Support, Hcl en Ciudad Juárez, Chih.

Technical Support Specialist II

TigerConnect -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo
Hace 12 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Salesforce
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company. As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.

This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.

What You’ll Be Doing:

Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat
Exceed customer expectations by providing timely responses and creating a positive experience
Get hands-on experience by owning support escalations & bugs - troubleshooting, gathering facts, and replicating issues before escalating to R&D
Prioritize urgent requests by responding to them in adherence to our SLAs
Assist customers with general support inquiries including, but not limited to, login, user management, messaging, and settings requests
Maintain meticulous records of your troubleshooting efforts in Salesforce gaining practical experience with these platforms
Contribute to the TigerConnect Community and knowledge base by authoring articles while resolving customers' technical issues
Aim to become a Subject Matter Expert across all our advanced premium features and API integrations
Take on special projects and additional duties as needed, providing variety in your role

What You Bring:

Excellent customer service skills coupled with a professional, calm, and positive attitude
1-3 years of relevant experience
Strong written and verbal communication skills - able to communicate effectively with both technical and non-technical customers
Exceptional multitasking, organizational, and time management skills, with a keen attention to detail
Must be a great listener that is truth seeking by researching, analyzing, and identifying solutions that result in complete customer satisfaction
A proactive approach to problem-solving, backed by data and informed decisions
Familiarity with API and webhook integrations, or a keen interest to learn
Flexibility to work variable schedules as necessary
A team-oriented mindset, with the flexibility to work independently and participate in an on-call rotation or weekend shifts as needed

This role provides an exceptional stepping-stone for recent graduates or experienced professionals keen to dive into the tech industry. If you're passionate about customer service, excited by problem-solving, and keen to learn from a dedicated and experienced team, this role could be your springboard to a rewarding career in tech.

Perks & Benefits We Offer:

Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here.

Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.

About TigerConnect

TigerConnect is on a mission to transform and improve communication and workflows in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we’ve been solving since 2010 and will continue to tackle with the right group of dedicated, thoughtful trailblazers. Headquartered in El Segundo, California, and with team members across seven countries, TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.

Postúlate ahora

Refina tu búsqueda

technical support tier 2 empleos en ciudad de méxico

Technical Support Specialist II

Technical Support Analyst L1

Tier 3: Users Support Agent

English-Spanish Bilingual Tier 2 Technical Support Representative

L1 Support Engineer 1

Customer Support Technician

Service Desk Manager

Technical Engineer, Customer Experience

Customer Support Technician

Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

AI Builder, Emerging Talent Manager

Global Network - SC&O - Sourcing & Procurement Analyst

Senior System Administrator

Quality Assurance Engineer, Amazon Music, App Foundry

Senior Software Development Engineer, Marketing Technology

Enterprise Account Manager - Mexico City

Finance & Strategy Manager (Modelling)

Medical Promotional Reviewer - Portuguese Speaker

Murex Consultant

SC CPFR Analyst

Quiero recibir la alerta de empleo más reciente para technical support tier 2 en ciudad de méxico

Explorar empleos en más ubicaciones

About TigerConnect

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado