20 publicaciones de empleo destacadas de it recruit lead en ciudad de méxico (¡Están contratando!)

Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Planning Team Lead - Zama
Harbour Energy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
11d
AI & Software Engineer Lead
PMG —Ciudad de México, CDMX
- Inglés
- Maestría
- Experiencia en bases de datos
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Security Consultant (vCISO Mexico Based)
DYOPATH —Ciudad de México, CDMX
- $500,000 a $550,000 por año
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Application Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Azure
- DevOps
- Java
Requirements Engineer III, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Azure
- Administración de personal
- DevOps
High Volume (TOFU) Recruiter
HumanSignal —Ciudad de México, CDMX
- $55,000 a $100,000 por año
- Home Office (Desde casa)
- Reclutamiento
Creative Design Senior Associate
PMG —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Portfolio Leader (Builder People Leader)
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Liderazgo
QA Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Administración de personal
- Java
- JavaScript
Bilingual Digital Marketing Manager – Mexico (Digital Growth, Delivery, & Loyalty)
International Dairy Queen, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
Finance Director
Nord Anglia Education —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Licenciatura
LATAM Internship Program | Sales Enablement Intern | [Mexico]
Salesforce —Ciudad de México, CDMX
- Medio tiempo
- Salesforce
- Microsoft Office
- Licenciatura
Senior Benefits & Leave Specialist
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Recursos humanos
Associate Consultant Intern, Marketing Services, Internship Program 2027 - Mexico City, Mexico
Mastercard —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Mercadotecnia
3d
Associate Client Exective Manager
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
5d
LATAM Internship Program | Sales Intern [Mexico]
Salesforce —Ciudad de México, CDMX
- Experiencia en ventas
- Servicio al cliente
- Salesforce
- Seguro de la vista
FBS Personal Lines Hub Leader.
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Display Senior Associate
PMG —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- SQL
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Advanced Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo

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Service Management Expert - Incident & Problem Management

Edenred -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Azure
Administración de personal
Informática
Gestión de incidentes
Licenciatura
Tecnologías de la información

Descripción completa del empleo

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Incident Management:

· Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.

· Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.

· Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.

Incident Management:

Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.
Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.
Actively contribute to troubleshooting discussions, proposing diagnostic steps or recovery options based on technical understanding.
Maintain all stakeholders updated on the recovery progress via incident notifications and register the incident timeline.
Perform Level 1 troubleshooting for low priority tickets (P3/P4), based on acquired knowledge and instruction runbooks provided by the SmartER teams. Lead escalated/long running P3 cases until completion.
Regularly follow-up on the low priority tickets backlog with the stakeholders and perform internal escalations when required to maintain the backlog under control or to resolve prioritized cases.

Problem Management:

Conduct the Root Cause Analysis meetings with the technical teams, to identify and provide recommendations to prevent incidents from recurring.
Recommend improvements in internal ways of working, to maximize the teams’ effectiveness during incidents troubleshooting and reduce the time to restore.
Ensures permanent fixes are defined and implemented for known bugs/repetitive low priority incidents.
Monitor and analyze operational metrics (availability, MTTR, SLA compliance, incident trends) to identify opportunities for improvement.
Cultivate the Problem Management mindset and follow-up on the Problem Management recommendations with the internal stakeholders, until completion.

Change Management:

Review Change Requests and internally assess impact on SmartER with the teams, share the approval feedback during Change Advisory Board.
Conduct the post-reviews for the failed Changes, align the required actions to prevent recurrences and follow-up with the stakeholders to ensure completion.

Reporting/Governance:

Provides appropriate reporting and data to stakeholders in order to highlight the stability of the Global IT Systems.
Participate in Local and Global governance with the purpose of presenting information and ensuring feedback is received from stakeholders and applied to the Service Management processes.
Works collaboratively with technical teams from Global Technology and local Business Units in order to ensure adherence to the Global Service Management Processes. Facilitate recurring meetings to discuss operational matters on Incident/Problem/Change Management areas.
The role will be part of the Global Service Management team, with a focus on ensuring stakeholders in SmartER LATAM receive the appropriate support.
Located in Mexico. Ability to cover on-call shifts.

Experience and requirements:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 5+ years experience in IT Operations, Service Management, or Technical Support roles.

Application & Platform Operations

· Strong understanding of infrastructure, applications, and networks — able to read architecture diagrams and understand component dependencies.

· Proven experience managing operations for business-critical applications (e.g., mobile apps, client portals, extranet platforms).

· Hands-on experience with cloud platforms (such as Azure Portal) and their operational management.

Incident & Outage Management

· Proven background in Incident/Problem/Change Management, ideally in complex hybrid environments.

· Demonstrated ability to coordinate and lead recovery efforts during service outages, ensuring minimal business impact.

· Experience in root cause analysis, incident reporting, and implementing corrective actions for application/service disruptions.

Stakeholder Communication

· Experience communicating with diverse stakeholders (business units, clients, merchants, technical teams) during incidents and recovery processes.

· Ability to translate technical issues into business impact for non-technical audiences.

Service Monitoring & Improvement

· Experience with monitoring tools and dashboards for real-time application health and performance tracking.

Proven track record of driving continuous improvement in service reliability and recovery times.

Technical Knowledge / Certifications:

ITIL or similar framework knowledge. (Certification is a plus). Basic to intermediate knowledge of cloud applications. Experience with monitoring and observability platforms.

Apply now and Vibe with Us!

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it recruit lead empleos en ciudad de méxico

Service Management Expert - Incident & Problem Management

Planning Team Lead - Zama

AI & Software Engineer Lead

Security Consultant (vCISO Mexico Based)

Application Engineer II, Mexico City (MX)

Requirements Engineer III, Mexico City (MX)

High Volume (TOFU) Recruiter

Creative Design Senior Associate

Portfolio Leader (Builder People Leader)

QA Engineer II, Mexico City (MX)

Bilingual Digital Marketing Manager – Mexico (Digital Growth, Delivery, & Loyalty)

Finance Director

LATAM Internship Program | Sales Enablement Intern | [Mexico]

Senior Benefits & Leave Specialist

Associate Consultant Intern, Marketing Services, Internship Program 2027 - Mexico City, Mexico

Associate Client Exective Manager

LATAM Internship Program | Sales Intern [Mexico]

FBS Personal Lines Hub Leader.

Display Senior Associate

Advanced Analytics Associate Director, GOC

Quiero recibir la alerta de empleo más reciente para it recruit lead en ciudad de méxico

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