Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
About the Role
We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company. The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings. You’ll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team.
Key Responsibilities
Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems)
Communicate with customers via email, phone, and chat for scheduling, confirmations, customer service concerns and follow-ups
Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy
Track leads, quotes, and client communications
Assist with administrative tasks such as invoice tracking, data entry, and report generation
Coordinate with the internal team to resolve client inquiries and update progress logs
Maintain a professional and friendly tone with customers and team members
Qualifications
At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business
Strong English communication skills (written and spoken)
Experience using CRMs such as SmartMoving, HubSpot, Jobber, or similar tools
Highly organized, detail-oriented, and capable of managing multiple tasks at once
Proficient in Google Workspace (Sheets, Docs, Calendar) and general admin tools
Reliable internet connection and professional home setup
Experience: 2+ years in customer service and administrative support for service-based or moving companies.
Skills: Excellent communication, CRM management (SmartMoving preferred), scheduling, data entry, customer support, and multitasking.
Availability: Full-time, U.S. business hours (night shift PH time).
