20 publicaciones de empleo destacadas de helpdesk support en ciudad de méxico (¡Están contratando!)

MacOS IT Helpdesk Specialist
EOS —Ciudad de México, CDMX
- Licenciatura
Postulación rápida
Desktop Support Engineer/ IT Helpdesk Engineer
ADVANCE GLOBAL IT SUPPORT —Ciudad de México, CDMX
- Hasta $25,500 por mes
- Tiempo completo
- Inglés
- Microsoft Office
Postulación rápida
6d
Helpdesk Support Specialist
IDC Research Inc. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Licenciatura
14d
HelpDesk Support Specialist (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
IT Support Specialist
EarnIn —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Desarrollo de software
Postulación rápida
2d
IT Support Technician (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
IT Operations Helpdesk Support (CMDX)
Ulfix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- Linux
Postulación rápida
Technical Support Engineer
Wärtsilä —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
1d
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Engr, Tech Supp 1
AVI-SPL —Argentina Poniente, CDMX
- Tiempo completo
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
6d
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
Deployment Manager, AI Agents
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
Senior IT Manager
inBeat Agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
Drive the Future Mexico - July cycle
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Inglés
- Liderazgo
8d
Senior Deployment Engineer, AI Agents
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
Supply Chain Planner, Professional II
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
9h
AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operational Procurement & Client Service Desk - Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
Vendor Solutions Consultant, Marketing
Google —Ciudad de México, CDMX
- Administración de personal
- Análisis de datos
- Inglés
2d

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MacOS IT Helpdesk Specialist

EOS -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Gestión de servicios de TI
Slack
Licenciatura
Hardware de computadora
Tecnologías de la información

Descripción completa del empleo

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure, with a strong and required focus on macOS support. You will be responsible for providing hands-on technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise supporting macOS devices at both the OS and hardware level is essential to success in this role and will directly contribute to the effectiveness of the Global Service Desk (GSD) and the company as a whole.

This role is 100% onsite in Mexico City, MX.

KEY RESPONSIBILITIES:

Serve as the first point of contact for Global Service Desk (GSD) support via ITSM tools, Slack channels, and in‑office walk‑ups
Manage the laptop replacement queue, primarily supporting MacBook devices
Provide hands-on troubleshooting and user support for macOS hardware, operating system, and applications
Perform MacBook imaging, setup, rebuilds, and OS installs for new and existing employees
Execute macOS recovery and restore workflows for both Intel-based and Apple Silicon (M1/M2/M3) MacBooks, including use of Apple Configurator 2 where required
Monitor and action assigned Jira/ITHELP queues and follow standard escalation and ticket-handling procedures
Provision and deprovision software and access within role-based constraints
Administer Slack and Google Workspace (within role access limits)
Maintain assigned office workstations for peripheral testing, hardware swaps, and technical readiness
Adhere to documented SOPs, security standards, and company IT policies
Provide additional IT/helpdesk support as needed

REQUIRED CRITERIA:

3–6+ years of experience in a Helpdesk, Desktop Support, or Technical Support role
Strong, hands-on macOS experience is REQUIRED
Proven ability to support macOS in an enterprise environment, including:
Clear understanding of Intel vs. Apple Silicon Mac architecture
Experience performing OS recovery, restores, and device rebuilds on both platforms
Familiarity with Apple Configurator 2, DFU mode, and Apple Silicon restore processes
Experience supporting laptop hardware, and endpoint applications
Strong problem-solving skills and a customer-focused approach
Ability to communicate clearly and professionally in a corporate environment
Ability to work independently and collaboratively in a fast-paced support environment
Familiarity with ITSM tools and ticketing systems (Jira preferred)
Technical certification or Bachelor's degree in an IT-related field preferred

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDLATAM

#LI-MS2

Postulación rápida

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