20 publicaciones de empleo destacadas de document specialist en ciudad de méxico (¡Están contratando!)

VIP users support
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Web Development Quality Assurance (QA) Specialist
Growmodo GmbH —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- JavaScript
Postulación rápida
Retention Specialist | 2 days off
RUI —Del Valle Centro, CDMX
- $19,000 a $21,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Negociación
- Programa de referidos
Postulación rápida
Document Control Specialist - IPP
ON.energy —Ciudad de México, CDMX
- Administración de personal
- SharePoint
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Quality Specialist Document Controls - Legal; Risk & Compliance
Signant Health —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Senior Specialist, Knowledge Management (M&A - Merger Integration)
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
6d
Technical Partner Support & QA Specialist
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Microsoft Office
- JavaScript
Postulación rápida
Presentation Specialist (Operations Associate)
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Senior Permitting Specialist
Atlantica Sustainable Infrastructure —Colonia Polanco, CDMX
- CRM software
- Administración de personal
- Investigación
5d
Supervisor, Document Management
TechnipFMC —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist Operational Workforce Management
InterContinental Hotels Group —Benito Juárez, CDMX
- Incluye días feriados
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Bachillerato
7d
Air Logistics Revenue Care Specialist
Kuehne+Nagel —Álvaro Obregón, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
14d
LaTex Specialist (Fluent in Spanish- Latin America) - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Contracts Specialist
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Office
- Contratos
- Habilidades de comunicación
- Seguro dental
- Seguro de la vista
Collection Specialist
Concord Servicing —Ciudad de México, CDMX
- $127,200 por año
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Microsoft Outlook
- Seguro dental
- Seguro de vida
Postulación rápida
EDI Specialist
Infosys —México Nuevo, CDMX
- Administración de personal
- Servicio al cliente
- ERP systems
Postulación rápida
CBS Legal Operations Specialist
Colgate-Palmolive —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Informática
2d
Specialist, Contact Center (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
14d
Quality and HSE Coordinator
JAS Worldwide —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Email & SMS Marketing Specialist
Community Sports Partners —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
13d

Quiero recibir la alerta de empleo más reciente para document specialist en ciudad de méxico

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VIP users support

BIGO TECHNOLOGY PTE. LTD. -
Del Valle Norte, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$22,000 a $25,000 por mes

Cualificaciones

Plurilingüe
Servicio al cliente
Inglés
Licenciatura
Atención al cliente
Mecanografía

Descripción completa del empleo

As a User Management Support Specialist, you will deliver a personalized support experience to high- value users. This role requires strong ownership, sound judgment, and the ability to manage complex and sensitive cases while maintaining a high standard of service. This is not call center job.

Not negotiable (candidates that not full fill these 4 requirements, will not be taken into consideration):

Fluent or Native English written and spoken (80% minimum)
Living in CDMX
Open to come to the office at least 4 days per week
Open to work on different shifts/schedules per month as assigned
Bachelor Degree

Qualifications:

Flexibility with night and over night shifts;
Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
Enthusiasm, flexibility and proactive nature;
Fast typing ability;
Proven customer service experience;
Excellent command of written and spoken English and Spanish
Preferably have a background and knowledge about internet industry.
Fluent in English and Spanish (written and spoken)
Strong communication skills with a focus on clarity, tone, and professionalism
High level of empathy and a customer-centric mindset
Strong analytical thinking and problem-solving abilities
Ability to make sound decisions under pressure and in ambiguous situations
Proven experience in customer support; experience with high-value users is preferred
Familiarity with digital platforms, livestreaming, or online communities is a plus
High level of integrity and discretion when handling sensitive information, with the ability to escalate high-risk cases appropriately

Responsabilities:

Handling work in the form of text and video voices, communicating with overseas use, and solving problems arising from the use of products by overseas users
Provide personalized support via chat, ensuring a seamless and professional user experience
Own and manage user cases end-to-end, including complex, high-impact, or sensitive scenarios
Monitor and manage user feedback, ensuring timely resolution and protecting user trust and satisfaction
Identify, document, and escalate issues with clear context and impact assessment
Analyze user behavior and feedback to proactively identify trends and opportunities, driving actionable improvements in user engagement and spending experience
Collaborate cross-functionally to enhance service quality and operational efficiency
Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
Follow up the bugs that user feedback in a timely manner, and be good at using the table to organize summary;
Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Job Type: Full-time

Pay: $22,000.00 - $25,000.00 per month

Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX

Postulación rápida

Refina tu búsqueda

document specialist empleos en ciudad de méxico

VIP users support

Web Development Quality Assurance (QA) Specialist

Retention Specialist | 2 days off

Document Control Specialist - IPP

Quality Specialist Document Controls - Legal; Risk & Compliance

Senior Specialist, Knowledge Management (M&A - Merger Integration)

Technical Partner Support & QA Specialist

Presentation Specialist (Operations Associate)

Senior Permitting Specialist

Supervisor, Document Management

Specialist Operational Workforce Management

Air Logistics Revenue Care Specialist

LaTex Specialist (Fluent in Spanish- Latin America) - Freelance AI Trainer Project

Contracts Specialist

Collection Specialist

EDI Specialist

CBS Legal Operations Specialist

Specialist, Contact Center (Trilingual)

Quality and HSE Coordinator

Junior Email & SMS Marketing Specialist

Quiero recibir la alerta de empleo más reciente para document specialist en ciudad de méxico

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