20 publicaciones de empleo destacadas de director compliance en ciudad de méxico (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Analyst, Global Financial Crimes Compliance Enterprise Threat Mitigation
S&P Global —Ciudad de México, CDMX
- Correo electrónico
- Licenciatura
- Servicios financieros
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
13d
Finance Director (Strategic Finance Lead)
Devsu —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Maestría
- Licenciatura
Postulación rápida
Regional Director, Hotel Openings, Premium Brands
InterContinental Hotels Group —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
12d
Chief Financial & Administrative Officer – International Organization
matteria —Ciudad de México, CDMX
- ERP systems
- Inglés
- Maestría
Postulación rápida
Sr Director, Product Management – Mexico Credit Risk Solutions
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Director, Channel Partnerships, SME & Growth, Americas
Airwallex —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Salesforce
- Inglés
HR GENERALIST AND COMPLIANCE ANALYST
Amedirh TALENTO —Benito Juárez, CDMX
- Tiempo completo
- Trabajo híbrido
- Licenciatura
- Psicología
- Capacitación
Postulación rápida
Director of Market Development & Growth Strategies, Mexico
Edwards Lifesciences —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Doctorado
Country Manager Mexico
Nadara —Ciudad de México
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Head of Capital Markets - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Bilingüe
- Administración de personal
- Inglés
HR Business Partner I - Trilingual
Park Place Tech S. de R.L. de C.V. —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
Director, VCA Implementation Services (VIS)
Visa International (Mexico) S.A. De C.V. —Polanco I Sección, CDMX
- Administración de personal
- Doctorado
- PMP
Regional Director, Construction & Openings
InterContinental Hotels Group —Benito Juárez, CDMX
- Bilingüe
- Administración de personal
- Inglés
13d
Director, Professional Veterinary Affairs Hill's Latin America
Hill's Pet Nutrition —Ciudad de México, CDMX
- Administración de personal
- Doctorado
- Disponibilidad para viajar hasta un 50 %
Head Of New Business
Ayvens —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Director of Project Office - Networks
Ericsson —Ciudad de México, CDMX
- Administración de personal
- PMP
- Inglés
Applicant Success Specialist
Advanced Asset Management —Ciudad de México, CDMX
- $8 a $12 por hora
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
11d
Finance Director (Indispensable experiencia en Startups)
Selection Book —Ciudad de México, CDMX
- Inglés
- Experiencia en construcción
- Experiencia en operaciones bancarias
- Oportunidades de crecimiento
Information Security Director
Viva —Ciudad de México, CDMX
- Trabajo híbrido
- Inglés
- Liderazgo
- Oportunidades de crecimiento

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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director compliance empleos en ciudad de méxico

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Analyst, Global Financial Crimes Compliance Enterprise Threat Mitigation

Finance Director (Strategic Finance Lead)

Regional Director, Hotel Openings, Premium Brands

Chief Financial & Administrative Officer – International Organization

Sr Director, Product Management – Mexico Credit Risk Solutions

Director, Channel Partnerships, SME & Growth, Americas

HR GENERALIST AND COMPLIANCE ANALYST

Director of Market Development & Growth Strategies, Mexico

Country Manager Mexico

Head of Capital Markets - Mexico City (Hybrid)

HR Business Partner I - Trilingual

Director, VCA Implementation Services (VIS)

Regional Director, Construction & Openings

Director, Professional Veterinary Affairs Hill's Latin America

Head Of New Business

Director of Project Office - Networks

Applicant Success Specialist

Finance Director (Indispensable experiencia en Startups)

Information Security Director

Quiero recibir la alerta de empleo más reciente para director compliance en ciudad de méxico

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