Position Title: 3rd Party Collections Agent (Accounts Receivable Agent- Remote in Mexico)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Mexico
Preferability: People with a disability that has been verified and certified by the appropriate institution.
Hours: 9:00 AM to 6:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description
The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
Essential Duties and Responsibilities include the following:
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Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction (70 accounts worked / 100 calls (inbound and outbound) targets daily)
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Work accounts assigned efficiently by meeting productivity and activity goals as assigned
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients positively and collaboratively, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures.
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Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
- Maintain confidentiality of both internal and external party information
- Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
- Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
- Maintain organized electronic file storage of documents and emails
- Interface with Client-Facing departments to help identify and meet client needs
- Support new hires and other co-workers by assisting with training or other questions
- Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
- Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
- Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in Operational project work as required
- Act as backup to other members of the Operational Departments
- Maintain a high level of professionalism and confidentiality with all information entrusted with
- Proficient English written and verbal communication skills
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2+ years of collections experience
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Strong understanding of collections processes and systems.
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Hands-on experience with CRMS and intermediate Excel skills, data analysis and reporting.
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Preferred Order to Cash and Purchase Order experience
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Experience with an automated telephone dialing system and collections database
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Associate's degree in business preferred
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Must be detail-oriented, with the ability to work independently.
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Proven experience working with invoice processing portals, including navigating, extracting, and managing invoice data within such systems
