20 publicaciones de empleo destacadas de data analyst en ciudad de méxico (¡Están contratando!)

End User Support Specialist – Level 2
Mapal Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
8d
Data Analyst Jr
NTT DATA —Ciudad de México, CDMX
- $20,000 a $25,000 por mes
- Trabajo híbrido
- Inglés
- SQL
- Python
- Descuentos y precios preferenciales
- Seguro de gastos médicos
Postulación rápida
Regulatory Solutions Analyst UNE
Nubank —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Análisis de datos
- Inglés
- Seguro dental
- Seguro de la vista
Postulación rápida
DATA ANALYST MEDIO - HÍBRIDO REFORMA
GoNet Mexico —Juárez, CDMX
- $10,000 a $20,000 por mes
- Aplicaciones en linea
- Ingeniería
- Inglés
- SQL
- Descuentos y precios preferenciales
- Seguro de gastos médicos
Postulación rápida
11d
Data Analyst Jr.
KLB Group —Polanco IV Sección, CDMX
- $18,000 por mes
- Por temporada
- Microsoft Excel
- Ingeniería
- ERP systems
- Seguro de vida
Postulación rápida
Analista de Finanzas (Retail) (PowerBi, Phyton, Excel)
ARUMA —Álvaro Obregón, CDMX
- Hasta $22,000 por mes
- Aplicaciones en linea
- Microsoft Excel
- Ingeniería
- Finanzas
- Seguro de gastos médicos
- Descuento de empleados
Postulación rápida
8d
Data Analyst
Grupo mas Auditoria —Miguel Hidalgo, CDMX
- $50,000 a $70,000 por mes
- Tiempo completo
- Trabajo híbrido
- Ingeniería
- Inglés
- SQL
- Horarios flexibles
Postulación rápida
12d
Data Analyst (Product)
Revolut —Ciudad de México, CDMX
- Inglés
- SQL
- Python
Junior Data Analyst
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Análisis de datos
- Inglés
IA Assistant
EW 360 —Toriello Guerra, CDMX
- $13,000 a $15,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- SQL
- Capacidad analítica
- Trabajo desde casa
Postulación rápida
Jr. Data Analyst - Almacen
Kelly Services de México —Ciudad de México, CDMX
- $30,000 por mes
- Lunes a viernes
- Microsoft Excel
- Análisis de datos
- Inglés
- Seguro de vida
Postulación rápida
BI ANALYST
Zurich Insurance —Ciudad de México, CDMX
- Oracle
- Ingeniería
- Inglés
Data Scientist
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- SQL
- Python
Data Cleansing Analyst (Mexico - Remote)
Procure Analytics —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Office
- Licenciatura
- Captura de datos
Postulación rápida
Data Analyst
Concord Servicing —Insurgentes, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Salesforce
- SQL
- Seguro dental
- Seguro de vida
Postulación rápida
KYC Ops Analyst
Nubank —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- SQL
- Seguro dental
- Seguro de la vista
Postulación rápida
Data Engineer Analyst
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
Analista BI/ Data Analyst
CONEJO CORRIENDO —Benito Juárez, CDMX
- $19,000 a $23,000 por mes
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Habilidades de organización
- Seguro de vida
Postulación rápida
7d
Data Analyst
KAPITAL —Ciudad de México, CDMX
- Análisis de datos
- SQL
- Habilidades de comunicación
Postulación rápida
Business Data Analyst ( Planet Fitness )
Inetum Mexico —Ciudad de México, CDMX
- $65,000 a $75,000 por mes
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida

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End User Support Specialist – Level 2

Mapal Group -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 8 días

Cualificaciones

Jira
Administración de personal
Gestión de incidentes
Plurilingüe
Salesforce
Inglés
Experiencia en bases de datos
Capacitación
DNS
HTTPS
SaaS

Descripción completa del empleo

About Mapal

We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.

Our Culture

Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals.

Role Overview

We are looking for a proactive and technically skilled Level 2 End User Support Specialist to join our growing team.

In this role, you will act as a senior escalation point between frontline support and engineering teams, owning complex issue resolution, improving support processes, and helping elevate the overall capability of the support function.

You’ll combine deep product knowledge with analytical thinking to drive operational excellence, reduce recurring incidents, and improve customer experience through effective troubleshooting and knowledge sharing.

Key Responsabilities

Incident Management &Technical Escalation
- Act as the primary escalation point for complex, multi-system, or ambiguous support cases.
- Coordinate and manage Major Incidents using established MIM processes.
- Perform Root Cause Analysis (RCA) on recurring issues and identify whether they stem from user error, configuration, or system defects.
- Reproduce software bugs in controlled environments and create detailed defect reports for engineering teams.
- Investigate issues using logs, API responses, network diagnostics, and internal troubleshooting tools.
- Improve escalation quality and contribute to reducing recurring incidents.
- Help increase first-contact resolution rates through Level 1 enablement.
Knowledge Management & Self-Service
- Own and improve the quality of the internal Knowledge Base and external Help Center.
- Create, review, and publish technical documentation, troubleshooting guides, and best practices.
- Continuously optimize support documentation based on product updates and customer feedback.
- Drive self-service adoption and reduce incoming ticket volume
Release Management & Product Intelligence
- Review release notes and product updates ahead of launches.
- Translate technical changes into clear support impact assessments.
- Proactively communicate known issues and potential risks.
- Identify support readiness gaps before releases go live.
Continuous Improvement
- Identify systemic issues early and escalate them with data-driven insights.
- Help reduce MTTR and minimize customer impact.
- Track recurring incident trends and drive long-term improvements.
- Maintain excellent case management discipline, ensuring SLA compliance and verified resolutions.
Team Development & Mentorship
- Mentor and support Level 1 Support Specialists in their day-to-day work.
- Deliver knowledge-sharing sessions and technical coaching.
- Increase Level 1 autonomy and reduce unnecessary escalations.
- Lead by example in customer communication, case management, and technical excellence.

✅ Qualifications

Must-have:
- Ability to read and interpret application logs, error codes, and API responses.
- Experience with ticketing and CRM platforms such as Zendesk, Salesforce, Freshdesk, or Jira.
- Experience working alongside SaaS product and engineering teams.
- Strong experience reproducing software bugs and documenting defects clearly.
- Minimum 3–5 years in a Level 2 Technical Support, Systems Analyst, or similar SaaS support role.
- Strong analytical and problem-solving mindset.
- Excellent communication skills in both English and Spanish (written and spoken).
Nice-to-have:
- Understanding of web application architecture (front-end, back-end, databases, APIs).
- Networking knowledge (DNS, HTTP/S, proxies, connectivity troubleshooting).
- Experience within the hospitality technology industry (POS, PMS, reservation systems, etc.).
- Additional languages are a plus.

At MAPAL, you’ll be part of a collaborative and fast-paced environment where innovation, continuous learning, and customer success are at the heart of everything we do.

If you’re passionate about solving complex technical problems, empowering teams, and delivering exceptional customer experiences — we’d love to hear from you!

Postulación rápida

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