14 publicaciones de empleo destacadas de claim support specialist en ciudad de méxico (¡Están contratando!)

Card Disputes & Chargebacks Specialist
Paymentology —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
FBS Customer Experience Specialist
Capgemini —Ciudad de México, CDMX
- $20,000 por año
- Tiempo completo
- Servicio al cliente
- Inglés
- Bachillerato
- Seguro de vida
Postulación rápida
Health & Safety Risk Mitigation Consultant
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Análisis de datos
14d
Clinical Specialist
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Inglés
eCommerce Operations Specialist
Sandisk —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- ERP systems
Postulación rápida
Legal Specialist
Buckland —Ciudad de México, CDMX
- Inglés
- Microsoft Office
- Habilidades de organización
Postulación rápida
Senior Benefits & Leave Specialist
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Recursos humanos
Supervisor Complex Claims
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Manejo de grupos
- Presencial
Postulación rápida
Bilingual 3Shape Specialist Designer.
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
P2P Coordinator
Informa Global Support —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Oracle
- Microsoft Outlook
Postulación rápida
Complex Marine Analyst III
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Disponible para viajar
- Negocios
- Negociación
Postulación rápida
Guidewire Lead
Zurich Insurance —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Java
Wiring Warranty Engineer (Mexico City)
Segula Technologies —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
Guidewire Developer
Zurich Insurance —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Java

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FBS Customer Experience Specialist
Capgemini —Ciudad de México, CDMX
1–3 years of customer service experience. Handle customer inquiries about insurance policies and coverage. On-site | Full-time (Full Availability).
$20,000 por año
Postulación rápida

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Card Disputes & Chargebacks Specialist

Paymentology -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Inglés
Microsoft Office
Negociación

Descripción completa del empleo

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

Position Overview

The Card Authority & Disputes Administrator is responsible for the investigation and processing of chargeback claims across global card networks for Paymentology clients. The role involves validating and analysing data, ensuring accurate and timely responses in accordance with card scheme requirements, and providing expert guidance throughout the dispute resolution process. This position forms part of the Operations / Implementations / Disputes function, reports to the Chargeback & Disputes Team Lead, is a full-time remote role, and supports Paymentology customers across EMEA, LAC, and Asia regions.

Role Summary

The Card Authority & Disputes Administrator oversees chargeback processing for clients across card networks, investigates both authorised and unauthorised disputed transactions, validates data from multiple sources, ensures accurate responses, and provides ongoing guidance and support to stakeholders in compliance with industry regulations and scheme rules.

Key Responsibilities

Investigation and Processing:
- Handle claims from cardholders regarding disputed transactions.
- Conduct thorough investigations, gathering relevant documentation and information.
Data Validation and Analysis:
- Validate and analyse information from internal and third-party systems.
- Ensure accuracy and completeness related to disputed transactions.
- Determine the appropriate course of action for each dispute.
Response Accuracy:
- Ensure responses to disputes are accurate, well-documented, and comply with card scheme requirements.
- Draft, submit, and manage responses within defined timeframes in line with regulatory standards.
Communication and Guidance:
- Provide feedback and guidance to internal stakeholders and clients on resolved chargebacks.
- Offer expertise and support as disputes continue or escalate.
Compliance and Regulation:
- Maintain and apply an up-to-date understanding of regulations and guidelines set by card scheme networks.
- Ensure compliance with relevant industry standards and regulations throughout all dispute processes.

Knowledge, Skills & Abilities

Strong understanding of chargeback regulations, card scheme rules, and dispute procedures.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills in English.
Ability to analyse complex transaction data and documentation.
Excellent negotiation and problem-solving skills.
Strong customer orientation and commitment to delighting customers.
Understanding of organisational dynamics and principles of conflict resolution.
Ability to maintain confidentiality and neutrality in the dispute resolution process.
Investigation skills and ability to handle sensitive matters.

Competencies

Verbal Expression: Clear and effective communication with internal and external stakeholders.
Problem Analysis: Analytical thinking for the efficient investigation and resolution of disputes.
Result-Orientedness: Commitment to timely and precise dispute resolution.
Customer Orientation: Striving for customer satisfaction and understanding customer needs throughout the dispute process.

Our Values
At Paymentology, our values shape everything we do.

We are Future Focused, embracing innovation and change for our clients.
We strive for Excellence Everyday, holding ourselves to the highest standards.
We Show Up and are Accountable, taking responsibility for outcomes.
We Drive and Inspire Growth for our clients, our teams, and ourselves.
We Communicate to Collaborate, building trust through clear and honest dialogue.
Most importantly, we Lead with Humanity - caring deeply for our clients, colleagues, and communities.

All these behaviours are in service of our clients and our commitment to delivering excellence every day.

At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.
This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.

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claim support specialist empleos en ciudad de méxico

Card Disputes & Chargebacks Specialist

FBS Customer Experience Specialist

Health & Safety Risk Mitigation Consultant

Clinical Specialist

eCommerce Operations Specialist

Legal Specialist

Senior Benefits & Leave Specialist

Supervisor Complex Claims

Bilingual 3Shape Specialist Designer.

P2P Coordinator

Complex Marine Analyst III

Guidewire Lead

Wiring Warranty Engineer (Mexico City)

Guidewire Developer

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