20 publicaciones de empleo destacadas de technical support liaison en ciudad de méxico, dif (¡Están contratando!)

Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Technical Support Specialist (SaaS & AI)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en bases de datos
- SQL
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
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IT Coordinator Centro America y el Caribe
Wärtsilä —Ciudad de México, CDMX
- Administración de personal
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Systems Engineer - Must Reside in Mexico City
Extreme Networks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Experiencia en ventas
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro dental
Postulación rápida
FBS - Business Solutions Analyst
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Gestión de productos
- Seguro dental
- Seguro de vida
Postulación rápida
IT Power BI Support Engineer Coordinator
l'Oréal —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Análisis de datos
Postulación rápida
Manager - Information Technology
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Field Services Technician
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
PROGRAM MANAGER/PROJECT MANAGER
Tillster —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Licenciatura
Postulación rápida
Apps Support Intermediate Analyst
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Java
2h
Director, Technology Product Management
BSA-JLL - LaSalle Partners, MEX —Federal, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Postulación rápida
Financial Administration Specialist, Country Office Unit (COU) - 26039
World Wildlife Fund —Hipódromo, CDMX
- Bilingüe
- Microsoft Excel
- Oracle
Senior Penetration Testing Coordinator
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
6d
Customer Excellence Analyst (US Operations)
DEOLEO GLOBAL S.A.U. —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Oracle
- Administración de personal
Advocate, Customer Experience (ACE)
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
11d
TEMPORAL - Senior Manager Infrastructure Readiness, Continent Technology, Digital + Technology Transformation, CALA, Global Technology
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Warehouse Analyst
DEOLEO GLOBAL S.A.U. —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Oracle
- ERP systems
GTO Mexico – Infrastructure Platforms & Operations
Stellantis —Ciudad de México, CDMX
- Administración de personal
- Informática
- Experiencia en bases de datos
Product Owner - Lifecycle Services
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Licenciatura
1d

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Customer Support Executive - REMOTE

Manatal Co LTD -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Ventas SaaS
Administración de personal
Informática
XML
Plurilingüe
Inglés
Usabilidad
ServiceNow
Atención al cliente
Liderazgo
Tecnologías de la información

Descripción completa del empleo

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

Customer Support Executive (Spanish & English) - 4:00 AM – 1:00 PM (CST, UTC-6)

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

For candidates in Latin America, this equals:

São Paulo — 7:00 AM

4:00 PM
1:00 PM
4:00 PM
2:00 PM
2:00 PM
3:00 PM
1:00 PM
3:00 PM

Responsibilities

Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
Handling customers with a consummately professional attitude.
Other tasks assigned by the CEO and Management

Required Skills and Experience

2+ years of related Customer Support experience.
Spanish and English Speaking - Must
Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
Understanding of common operating systems (Windows, MacOS) and Software applications
Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
Able and comfortable working in the time allocation.
Proven leadership skills in both independent and team environments.
High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
Demonstrated success in a B2B sales environment.
A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

Working with Manatal

This role is based at our Bangkok office in the heart of the city center
As a team of diverse cultures and nationalities, English language proficiency is required
We enjoy collaborating in person and the team is working on-site

Why you'll enjoy working with Manatal

Well-funded start-up backed by Surge & Sequoia
Be part of one of the fastest-growing B2B SaaS start-ups in the region
You will be collaborating with talented individuals in the industry
Join a lively and highly international team
Indulge in a challenging and innovative working culture
Attractive medical healthcare plan
Personal development allowance
2 weeks of work from anywhere per year
Regular fun team-building activities
Company trip

Apply on our Careers Page

If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5

Watch our Demo
https://www.youtube.com/watch?v=-GG1GqXkAKQ

Manatal Hiring

At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Postulación rápida

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technical support liaison empleos en ciudad de méxico, dif

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Manager - Information Technology

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Apps Support Intermediate Analyst

Director, Technology Product Management

Financial Administration Specialist, Country Office Unit (COU) - 26039

Senior Penetration Testing Coordinator

Customer Excellence Analyst (US Operations)

Advocate, Customer Experience (ACE)

TEMPORAL - Senior Manager Infrastructure Readiness, Continent Technology, Digital + Technology Transformation, CALA, Global Technology

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GTO Mexico – Infrastructure Platforms & Operations

Product Owner - Lifecycle Services

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