20 publicaciones de empleo destacadas de technical support lead en ciudad de méxico, dif (¡Están contratando!)

Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
Technical Support Engineer (Mechanical, Electrical, or Mechatronic)- 100% Remote
Progressive Automations —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- ERP systems
- Inglés
- Mecanografía
Postulación rápida
Senior Technical Program Manager
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- CAD
- Desarrollo de software
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
9d
Technical Support Representative
Peek —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
4d
Senior Manager, Technical Program Management
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- CAD
- Capacitación
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Support Engineer, Technical
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- ERP systems
- Experiencia en bases de datos
Postulación rápida
Technical Support Engineer
Fortinet —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
System Mainframe Support Squad Lead
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Mejora continua
- Liderazgo
Technical Lead Captacion
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Gestión de venta al por menor
Technical Support Specialist – Entry Level
Sovos Compliance —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
14d
Support Engineer, Technical
QAD —Ciudad de México, CDMX
- Incluye fines de semana
- Informática
- ERP systems
- Experiencia en bases de datos
Change Management Lead / Manager
Scalepex —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
Mainframe Technical Squad Lead
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
Head of Technical Operations
DEUNA —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Your Dream Role | Tech Lead and Web Developer for US-based Marketing Agency
Nonprofit Marketing Nerds —Ciudad de México, CDMX
- $30,000 a $32,000 por mes
- Tiempo completo
- Inglés
- Presencial
- HTML
Postulación rápida
Technical Lead Data Analyst
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
Operation Specialist Academia Technical Support & Adoption – Graduate Associate – CDMX
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Desarrollo de software
4d
Technical Project Manager
IBI Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Senior Technical Product Marketing Manager, Cloud Networking & DNS
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial

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Technical Support Lead

LotusFlare -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Azure
Google Cloud Platform
Maestría
Licenciatura
Atención al cliente
SaaS
Liderazgo

Descripción completa del empleo

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Responsibilities:

Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists.
Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met.
Handle escalated customer issues ensuring timely resolution.
Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings.
Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness.
Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience.
Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement.
Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction.
Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management.

Job Requirements:

Bachelors/Masters degree Science/Engineering, or a significant related experience.
5+ years of experience in technical support or a similar customer-facing role.
Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
Proven experience in a leadership or supervisory role, with the ability to motivate and inspire a team.
Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context.
Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies.
Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment.
Experience working with outsourced and in-house support team members
Ability to work directly with key enterprise customers during production matters

Benefits:

Competitive salary package
Paid lunch (In the office)
Private healthcare
Yearly bonus
Training and workshops
Truly flexible working hours
Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
X: https://twitter.com/lotus_flare

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technical support lead empleos en ciudad de méxico, dif

Technical Support Lead

Technical Support Engineer (Mechanical, Electrical, or Mechatronic)- 100% Remote

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Technical Support Representative

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Technical Support Engineer

System Mainframe Support Squad Lead

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Technical Support Specialist – Entry Level

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Mainframe Technical Squad Lead

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Your Dream Role | Tech Lead and Web Developer for US-based Marketing Agency

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Operation Specialist Academia Technical Support & Adoption – Graduate Associate – CDMX

Technical Project Manager

Senior Technical Product Marketing Manager, Cloud Networking & DNS

Support Engineer, Associate

Quiero recibir la alerta de empleo más reciente para technical support lead en ciudad de méxico, dif

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