20 publicaciones de empleo destacadas de technical support lead en ciudad de méxico, dif (¡Están contratando!)

Technical Support Specialist
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
3d
Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
Lead Technical Support - Blades
Vestas —Ciudad de México, CDMX
- Tiempo completo
Manager, Customer & Technical Support
Ingram Micro —Ciudad de México
- Incluye fines de semana
- Azure
- Administración de personal
- Licenciatura
ADAS Subsystem Technical Lead
Stellantis —Ciudad de México
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
12d
Field Technical Support
HP —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Bachillerato
14d
Technical Team Lead
Infosys —Ciudad de México, CDMX
- Informática
- Microsoft Office
- Licenciatura
Postulación rápida
3d
Manager, Technical Engineering & Support
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Technical Support Engineer
HILTI —Ciudad de México, CDMX
- Ingeniería civil
- Inglés
- Experiencia en construcción
Manager, Technical Services Engineering (Support)
MongoDB —Ciudad de México, CDMX
- Azure
- Administración de personal
- Experiencia en ventas
- Permiso de maternidad y paternidad
9d
Lead Specialist - Technology Support Services
Wesco —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Senior Technical Lead
Efficio Consulting —Ciudad de México, CDMX
- Azure
- Servicio al cliente
- Microsoft Office
HWE Subsystem Technical Lead
Stellantis —Ciudad de México
- Licenciatura
- Capacitación
- Liderazgo
7d
Technical Project Manager
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
- Seguro de vida
Technical Support Engineer
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- SQL
Sub-System Technical Lead - Engine Cooling Systems
Stellantis —Ciudad de México
- Administración de personal
- CAD
- Microsoft Office
Technical Support, Advocate
Medallia —Cuauhtémoc, CDMX
- $13,400 por mes
- Incluye fines de semana
- Administración de personal
- Salesforce
- Inglés
18h
Technical QA Associate
Ultimate Jet Vacations —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- SQL
Postulación rápida
1d
Senior Technical Trainer I
Schneider Electric —Ciudad de México
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Technical Support Engineer
Fortinet —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas

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Technical Support Specialist

Infosys -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 3 días

Cualificaciones

Microsoft Excel
Microsoft Outlook
Administración de personal
Informática
Avaya
LAN
Microsoft Office
Licenciatura
Hardware de computadora
Habilidades de organización
Seguridad
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Technical Support Specialist
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.

Available service hours: 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

Min. 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge

Additional Preferred skills:

PBX Administration Avaya or similar
Anti-Virus & IT Security best practices implementation & administration
Process compliance Knowledge of the ITIL Framework
Knowledge of McAfee products

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Communication & Relationships Skills

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

Communicate at all levels
Ability to work across organizational and professional boundaries
Excellent verbal and written communication skills
High level of interpersonal skills, including active listening and understanding
Good organizational skills and ability to prioritize workloads.
Work to tight deadlines / service levels
Business etiquette
Broad knowledge of IT products, services and terminology

Aptitudes

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Ability to work as pat of a team or on own initiative.
Customer focused
Proactive
Self-Motivated
Patient
Innovative

To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

To participate in an on call rota, providing , first line support service to users.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times

Education and other requirement

Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.
ITIL trained preferred
Willingness to work in rotational shifts

Postulación rápida

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