20 publicaciones de empleo destacadas de technical support engineer (remote mexico only) en ciudad de méxico, dif (¡Están contratando!)

Level 1 Technical Support Specialist - Mexico
March Networks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Salesforce
- Inglés
Postulación rápida
Level 1 Technical Support Specialist – Mexico
March Networks Corporation —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Salesforce
- Inglés
Senior Software Quality Engineer (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Principal Frontend Engineer (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- DevOps
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Support Software Engineer, Senior
Infor —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- ERP systems
- Análisis de datos
Field Services Technician
NTT Ltd —Coyoacán, CDMX
- Tiempo completo
- Bachillerato
- Licenciatura
8d
Sales Engineer, Mid-Market Mexico
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Solution Engineer
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Site Reliability Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
DevOps Platform Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- DevOps
- Maestría
Postulación rápida
IoT Full Stack Developer
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
Enterprise Account Manager - Mexico City
Thales —Federal, CDMX
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Salesforce
11d
Software Development Specialist
NTT Ltd —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
Implementation Engineer
Adyen —Ciudad de México, CDMX
- Inglés
- Presencial
5d
Software Development Advisor
NTT Ltd —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
Senior Full Stack Developer | React, TypeScript, Cloud & Kubernetes 2758
Xideral —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
- Seguro de vida
Postulación rápida
1d
Software Engineer I
SimplePractice —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
- Seguro dental
- Seguro de la vista
Postulación rápida
Professional, IT Operations
BSA-JLL - LaSalle Partners, MEX —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Liderazgo
Postulación rápida
Staff Software Engineer (Backend)
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Doctorado
- Informática
Postulación rápida
Sr. Design Technologist (Product Designer)
SimplePractice —Ciudad de México, CDMX
- Inglés
- Presencial
- HTML
Postulación rápida

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Level 1 Technical Support Specialist - Mexico

March Networks -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Windows Server
Plurilingüe
Servicio al cliente
Salesforce
CCNA
CCTV
Firmware
Inglés
Licenciatura
Hardware de computadora
Seguridad
Linux
Habilidades de comunicación
Directorio activo

Descripción completa del empleo

Level 1 Technical Support Specialist - Mexico

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

You will be part of our support team providing Level 1 Technical Support to March Networks Customers primarily in the Latin American region. You will become an expert with our exclusive suite of Digital Video Recorders, Cameras and Video Management Software, and will be integral to our customers’ satisfaction. Your exemplary communication skills, eagerness to master new technologies, and enthusiasm to support our market leading products will make you the ideal candidate.

Duties and Responsibilities:

Provide Level 1 Technical Support to March CSPs, End Customers, Incident Investigators, Sales Engineers, and Sales Managers via phone, chat, and email
Foster trust and build strong relationships with Customers and Sales Engineers
Maintain a high level of professionalism and manage customer expectations under multiple scenarios
Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
Provide RMA (return material authorization) services for March Networks hardware
Maintain accurate and timely records of all Customer communications in Salesforce
Investigate and characterize problems in an attempt to reproduce Customer problems in the March Networks lab applying product knowledge, problem characterization techniques, and log analysis
Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
Participate in after hours on-call rotations for 1-week durations
Create knowledge base articles to document solutions
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks recorders, encoders, cameras, and third-party cameras
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks software and firmware
Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologies

Working Conditions:

Working in our Mexico City office
Openness for potential travel is an asset
Must be fluent in English/Spanish serving our Latin American customers

Qualifications:

University Degree in Engineering or Technology or College Diploma
Minimum 1 to 2 years of relevant work experience
Excellent communication skills in English/Spanish with the ability to communicate with customers in their preferred language
Proven customer service and business acumen
Prior experience in the security industry
Ability to adapt to a changing environment and handle multiple priorities

Strong analytic and troubleshooting skills including:
- Windows Server 2012, 2016 and 2019 maintenance and application troubleshooting
- Windows 10 operating system and application troubleshooting
- Linux administration and troubleshooting
- IP network and routing troubleshooting
- Wireless network troubleshooting
- Computer hardware troubleshooting
- Security and firewall troubleshooting

Assets:

Experience with digital video recorders and CCTV surveillance technologies
Experience with analogue and IP cameras
Active Directory administration and troubleshooting
VMWARE administration and troubleshooting
CompTIA A+ or related certification
Cisco CCNA or related certification
Microsoft certification

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their cover letter.

Please note March Networks does use AI as part of the recruitment process.

Postulación rápida

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Level 1 Technical Support Specialist - Mexico

Level 1 Technical Support Specialist – Mexico

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Quiero recibir la alerta de empleo más reciente para technical support engineer (remote mexico only) en ciudad de méxico, dif

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