20 publicaciones de empleo destacadas de technical support help desk en ciudad de méxico, dif (¡Están contratando!)

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Technical Support - Help Desk
Teva Pharmaceuticals —Nápoles, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
Associate Technical Support Specialist
Milestone Technologies, Inc. —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
3d
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Inglés
Postulación rápida
1d
Helpdesk Support Specialist
IDC Research Inc. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Licenciatura
Analista Help Desk bilingüe (ing/esp) - turno vespertino
Computacenter Mexico —Juárez, CDMX
- $10,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Descuento de empleados
Postulación rápida
IT Support Specialist
EarnIn —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Desarrollo de software
Postulación rápida
3d
Agente trilingüe (ing/esp/pt) - tech support only
Computacenter Mexico —Cuauhtémoc, CDMX
- $19,000 a $23,000 por mes
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Descuento de empleados
- Horarios flexibles
Postulación rápida
Junior Incident, Request & Knowledge Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Analista Junior de Mesa de Ayuda y Soporte en Sitio
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
Delivery Specialist
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
Help Desk
PayRange —Benito Juárez, CDMX
- Tiempo completo
- Inglés
- Sin título de educación superior
- Disponible para viajar
Postulación rápida
Support Specialist, Non Technical
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
Engr, Tech Supp 1
AVI-SPL —Argentina Poniente, CDMX
- Tiempo completo
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
7d
IT Operations Helpdesk Support (CMDX)
Ulfix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- Linux
Postulación rápida
Head of eComm Channel - LATAM
LEGO —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
1d
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
Agente trilingüe (ing/esp/pt) matutino - fin de semana libre
Computacenter Mexico —Juárez, CDMX
- $18,000 a $23,000 por mes
- Fines de semana
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
13d
Manager, IT
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Liderazgo
Support Specialist
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
8d

Quiero recibir la alerta de empleo más reciente para technical support help desk en ciudad de méxico, dif

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Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Meride SA de CV
Coyoacán, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$14,000 a $16,000 por mes

Cualificaciones

Internet de las cosas
Experiencia en ventas
Inglés
Microsoft Office
Licenciatura
Requisitos comerciales
Sensores
Preventa

Descripción completa del empleo

For an international company that develops and manufactures high-precision fuel monitoring systems and fuel level sensors, we are seeking a Technical and Sales Support Engineer to join their team in Mexico.

This position is ideal for a technically skilled individual with a customer-centric approach and a desire to grow in an international environment. The role involves providing both specialized technical support and technical-sales support before and after the sale.

The successful candidate will be responsible for understanding customer technical requirements, resolving product inquiries, assisting in identifying appropriate solutions, tracking incidents, and collaborating with engineering and sales teams to ensure a robust and reliable experience.

WHAT WE ARE LOOKING FOR IN OUR IDEAL CANDIDATE:

1. Completed degree in Electronics, Mechatronics, or a related field.

2. At least 1.5 to 2 years of prior experience in technical support, help desk, or customer service.

3. Excellent command of English, both written and spoken. 4. Excellent communication and interaction skills with clients and internal teams.

5. Ability to explain technical topics clearly and practically.

6. Ability to learn quickly, adapt, and also teach others.

7. Proactive, decisive, organized, and with a genuine service orientation.

8. Comfortable working closely with technical and sales teams.

9. Availability to work on-site and to travel for work when required.

Desired Knowledge and Experience

Good general knowledge of electronics and radioelectronics.

Experience in troubleshooting, fault analysis, and incident escalation.

Proficiency in Windows, MS Office, and digital work tools.

Experience or knowledge in M2M, telematics, GPS, IoT, fleet monitoring, or similar solutions will be a significant advantage.

Experience providing technical support related to product, installation, use, or after-sales service.

Interest in combining a technical role with sales interaction and customer service.

WHAT YOU WILL DO IN THIS POSITION:

1. Support the sales team in the pre-sales stage by providing technical guidance on products and solutions.

2. Resolve technical questions from potential clients and help identify the most suitable configuration or solution based on project needs.

3. Provide technical support to clients and partners regarding fuel monitoring products and level sensors.

4. Respond to technical inquiries via email and telephone in a clear, professional, and timely manner.

5. Diagnose, analyze, and reproduce technical problems to identify root causes and define alternative solutions.

6. Track technical incidents, escalations, and response times, appropriately managing client expectations.

7. Document cases, findings, solutions, and technical recommendations.

8. Collaborate with the engineering team in resolving more complex cases.

9. Support the initial implementation and post-sales follow-up from a technical perspective.

10. Provide support to existing clients to ensure the correct operation and use of the solution.

11. Strengthen customer relationships through efficient, personalized, and solution-oriented technical support.

Internal Coordination

Work across departments with sales, applications, and engineering.

Report directly to the Regional Manager in Mexico.

Support technical activities related to visits, sales follow-up, and special projects.

Travel as needed to address business requirements, provide support, or offer technical assistance.

What makes this opportunity attractive?

Be part of an international company specializing in technology applied to fuel monitoring and control.

Participate in projects with a technical and commercial focus, with direct exposure to customers and distributors.

Develop your skills in a position with a real impact on the customer service, technical solutions, and sales support process.

Receive comprehensive training on products, processes, and solution operation.

Maintain constant contact with regional teams and technical and engineering departments.

If you identify with this position and are excited about the opportunity to grow in a technical environment with direct customer contact, this could be an excellent opportunity for you.

Sueldo: $14,000.00 - $16,000.00 al mes

Pregunta(s) de postulación:

Do you have a completed Bachelor's degree in Electronic Engineering, Mechatronics, or a related field?
How many years of experience do you have in technical support or help desk?
Have you provided technical support to clients via email and telephone?
Do you have experience participating in pre-sales or post-sales technical support?
What is your level of English?
Do you have experience or knowledge in telematics, GPS, IoT, or M2M solutions?
Are you available to work in person in the Coyoacán area?
What is your expected fixed monthly salary according to our job offer posted?
When could you start if you are selected?

Lugar de trabajo: Empleo presencial

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para technical support help desk en ciudad de méxico, dif

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