20 publicaciones de empleo destacadas de sr. customer contact en ciudad de méxico, dif (¡Están contratando!)

Sr. Customer Support Representative, Bilingual
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Microsoft Excel
- Experiencia en ventas
- Permiso de maternidad y paternidad
Sr. Customer Success Manager
iCIMS Talent Acquisition —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
- Seguro de la vista
Sr. Customer Success Manager
iCims —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
- Seguro de la vista
Senior Customer Experience Specialist
Medtronic —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Mercadotecnia
- Análisis de datos
DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
12d
Head of Customer Solutions
DEUNA —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Specialist, Contact Center (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
Senior Workplace Coordinator, Mexico City
BlackLine —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
CX Operations Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Servicio al cliente
CX & Relationship Sr Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Operations Specialist I, Remote Assistance (Night Shift)
DoorDash Mexico —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- Bachillerato
Postulación rápida
12d
Sr Market Distribution Planner
Hasbro Inc. —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Specialist, Customer Service
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Maestría
Operations Support Senior Manager
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Mantenimiento
Customer Experience, Operations Manager
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
2d
Controller / Senior Accountant Contractor
Fusion Growth Partners —Álvaro Obregón, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
SPEI Operator, Sr Analyst
paypal —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado

Quiero recibir la alerta de empleo más reciente para sr. customer contact en ciudad de méxico, dif

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Sr. Customer Support Representative, Bilingual

DoorDash -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

Bilingüe
Microsoft Excel
Experiencia en ventas
Upselling
Inglés
Atención al cliente
Etiqueta telefónica

Descripción completa del empleo

Role Purpose

We are looking for a highly adaptable Universal Customer Service Representative to serve as the backbone of our support ecosystem. Unlike traditional specialized roles, you will act as a holistic problem solver, managing interactions across all channels (Phone, Live Chat, and Web/Email) and supporting our entire community, including both Consumers (Cx) and Dashers (Dx). You are the "all-terrain" teammate capable of shifting from a complex delivery logistics issue to a promotional billing inquiry without missing a beat.

Key Responsibilities

Customer Service Mastery: Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
Holistic Advocacy: Support both Dashers and Consumers, ensuring a balanced "360-degree" view of the delivery lifecycle to resolve friction points at the source.
Real-Time Problem Solving: Navigate complex issues involving order status, promotional disputes, account security, and real-time logistics.
Insight Generation: Actively identify and report recurring product friction points to help improve the overall user experience.
Performance Excellence: Meet and exceed core KPIs, including DWR (Did We Resolve), and Average Handle Time (AHT) while maintaining strict quality and grammar standards.

Requirements & Qualifications

Linguistic Agility: Exceptional written and verbal communication skills; ability to switch between professional phone etiquette and concise, fast-paced chat interactions.
Advanced English level.
Reading comprehension and attention to detail : The ideal candidate possesses a sharp eye for detail and high-level reading comprehension. In this role, success hinges on your ability to meticulously parse complex documents, identify subtle nuances that others might overlook, and translate written guidelines into precise, error-free execution
Technical Savvy: Proficiency in navigating multiple CRM tools, internal databases, and communication platforms simultaneously.
Sales & Persuasion Nuance: Ability to integrate soft-sales skills (such as DashPass upselling) and retention techniques into standard support flows.
Resilience: Comfort with high-volume environments and the ability to remain empathetic under pressure.

Availability & Work Environment

Open Availability: Flexibility to work a variable schedule, including mornings, evenings, weekends, and holidays to meet the needs of our 24/7 community.
Hybrid Flexibility: This is a hybrid role. You must be available to work on-site 1–2 days per week (location/frequency subject to change based on business needs).
Reliable Setup: When working remotely, a quiet, professional environment with high-speed internet is required.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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sr. customer contact empleos en ciudad de méxico, dif

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Quiero recibir la alerta de empleo más reciente para sr. customer contact en ciudad de méxico, dif

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