20 publicaciones de empleo destacadas de service reliability engineer en ciudad de méxico, dif (¡Están contratando!)

Customer Service Reliability Engineer
Thales —Federal, CDMX
- Tiempo completo
- Oracle
- Informática
- Servicio al cliente
Field Service Engineer
Tractian Technologies —Ciudad de México, CDMX
- CRM software
- Administración de personal
- Experiencia en ventas
Hapa Field Service Engineer
Coesia —Guadalupe Inn, CDMX
- Inglés
- Disponible para viajar
- Seguro dental
Postulación rápida
Machine Learning Engineer Intern (100% Remote Worldwide)
Tether Operations Limited —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Doctorado
- Informática
Site Reliability Engineer
Levi Strauss & Co. —Centro (Área 1), CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
11d
Site Reliability Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
Senior Site Reliability Engineer
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- CAD
- Seguro dental
Application Backend Engineer (Remote - Mexico)
Yelp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Capacitación
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Engineer - Communications
Franklin Templeton Investments —Ciudad de México
- Correo electrónico
- Microsoft Excel
- Administración de personal
- Inglés
Success Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Java
- Permiso de maternidad y paternidad
Principal Engineer, Critical Support
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Oracle
- Informática
- ERP systems
Postulación rápida
Senior Site Reliability Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
Onprem Infrastructure Engineer
Fixity Technologies LLC —Ciudad de México, CDMX
- $50,000 a $90,000 por hora
- Inglés
- Experiencia en bases de datos
- SQL
Postulación rápida
5G Technical Consultant
Hewlett Packard Enterprise —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Inglés
11d
Lead Site Reliability Engineer - Database Management
SimCorp A/S —Ciudad de México, CDMX
- Incluye fines de semana
- Azure
- Oracle
- Informática
- Seguro dental
Specialist, Implementation
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Principal Engineer, Critical Support
QAD —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en bases de datos
- SQL
- C++
Infrastructure & Observability Engineer
SoftwareONE —Ciudad de México, CDMX
- Tiempo completo
- Azure
- DevOps
- Mejora continua
4d
NOC Engineer
Megaport —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Servicio al cliente
Software Engineer DET| SSR
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- Maestría

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Customer Service Reliability Engineer

Thales -
Federal, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Oracle
Informática
Ingeniería de software
Plurilingüe
Servicio al cliente
Inglés
Google Cloud Platform
MongoDB
SQL
Respuesta a incidentes
Licenciatura

Descripción completa del empleo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests are
resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedbacks to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services.

Responsibilities

Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation.
Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved.
Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis.
Write Work Instructions/Incident Response Plans for L1, automate WI based on alert.
Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service.
Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar.
Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage.
Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests.

Qualifications & Experience

Bachelor´s degree in computer science, software engineering, electronics engineering, or related fields.
At least 5 years of experience as an Application Engineer or Reliability Engineer facing customer.
Public cloud environments knowledge such as AWS or GCP.
Data base notions (Mongo DB, SQL, Data Dog, Oracle).
App development background focus.
Fluent in Spanish and English (B2).

Position Requirements

Mexican citizenship or work permit.
Hybrid role, office based in Polanco, Mexico City.
Availability to perform on-call (after hours) shifts once a month.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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service reliability engineer empleos en ciudad de méxico, dif

Customer Service Reliability Engineer

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Site Reliability Engineer

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Engineer - Communications

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Senior Site Reliability Engineer

Onprem Infrastructure Engineer

5G Technical Consultant

Lead Site Reliability Engineer - Database Management

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Principal Engineer, Critical Support

Infrastructure & Observability Engineer

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Quiero recibir la alerta de empleo más reciente para service reliability engineer en ciudad de méxico, dif

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