20 publicaciones de empleo destacadas de next contact en ciudad de méxico, dif (¡Están contratando!)

FBS Customer Care Agent (Call Center)
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
10d
Inside Sales Caller - T272M
Hyre —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Bachillerato
Customer Service Representative I
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
International Operations Agent II
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Bachillerato
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Customer Service Representative
Qnity —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
International Operations Agent III
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bachillerato
- Sin título de educación superior
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Customer Experience Consultant
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
5d
Head of Agencies - Ads Mexico, Amazon
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Licenciatura
DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
4d
Chief of Staff (Executive Operations)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
FinCrime Team Lead (Investigations)
Revolut —Ciudad de México, CDMX
- Inglés
- SQL
Internal Support Service Specialist
Ten Group —Ciudad de México, CDMX
- $450,000 a $527,000 por año
- Tiempo completo
- Contratos
- Experiencia en construcción
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de empleados
Postulación rápida
Manager, Studio Partner Relations
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
Sales Country Manager
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Support Team Lead (Retail)
Revolut —Ciudad de México, CDMX
- Inglés
- Gestión de venta al por menor
Clinical Payments Specialist - Europe/Mexico - Remote
Worldwide Clinical Trials —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Application Consulting
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- SQL
Mexico Major AE
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Permiso de maternidad y paternidad
Sales Development Representative (Outbound SDR)
Adaptive Teams —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Salesforce
- Inglés
Customer Service Agents - Español - CDMX
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Español
- Servicio al cliente
- Inglés

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FBS Customer Care Agent (Call Center)

Capgemini -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$1 por año
Hace 10 días

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Inglés
Habilidades de comunicación

Descripción completa del empleo

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

A solid and innovative company with a strong market presence
A dynamic, diverse, and multicultural work environment
Leaders with deep market knowledge and strategic vision
Continuous learning and development

Requirements

Summary:

This position provides agent-facing communication and support for Business Insurance by executing standardized workflows, coordinating activities, and maintaining accurate system records. The role serves as a point of contact for agents to facilitate timely follow-ups, information gathering, and campaign execution. This role drives efficiency and scalability by owning high-volume, repeatable tasks that support the business process lifecycle, while operating within defined processes and escalating items requiring licensed or expert judgment.

Responsibilities:

Communicates with agents to provide status updates, request information, and confirm next steps.

Coordinates scheduling, appointments, and follow-up communications with agents and internal partners.

Manages ongoing agent touchpoints to ensure progression of submissions and requests, escalating inquiries that require licensed or expert judgment in accordance with defined protocols.

Conducts follow-up for missing information and documentation to complete submission packages.

Prepares submissions and supporting materials for review.

Executes high-volume, repeatable workflows using defined processes, scripts, and playbooks, ensuring consistency and adherence to established guidelines.

Maintains accurate and complete records in CRM systems, including status updates, activity tracking, and documentation. Documents all interactions, actions taken, and outcomes to support transparency, workflow continuity, and service expectations.

Executes lead distribution and follow-up activities.

Performs outreach activities aligned with approved campaign messaging.

Supports campaign operations, quote lab logistics, and related coordination to ensure efficient execution of sales and service initiatives.

Meets established productivity, quality, and service level expectations.

Performs other duties as assigned.

Qualifications:

Proficient in English written and verbal communication skills.

Strong verbal communication and listening skills.

Demonstrated written communication skills.

Ability to simultaneously handle multiple priorities.

Possesses strong technical aptitude. Experience working with CRM systems and standardized workflow tools.

Experience in a regulated environment.

Benefits

This position comes with a competitive compensation and benefits package.

A competitive salary and performance-based bonuses.
Comprehensive benefits package.
Flexible work arrangements (remote and/or office-based).
You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
Private Health Insurance.
Paid Time Off.
Training & Development opportunities in partnership with renowned companies.

Postulación rápida

Refina tu búsqueda

next contact empleos en ciudad de méxico, dif

FBS Customer Care Agent (Call Center)

Inside Sales Caller - T272M

Customer Service Representative I

International Operations Agent II

Customer Service Representative

International Operations Agent III

Customer Experience Consultant

Head of Agencies - Ads Mexico, Amazon

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Chief of Staff (Executive Operations)

FinCrime Team Lead (Investigations)

Internal Support Service Specialist

Manager, Studio Partner Relations

Sales Country Manager

Support Team Lead (Retail)

Clinical Payments Specialist - Europe/Mexico - Remote

Application Consulting

Mexico Major AE

Sales Development Representative (Outbound SDR)

Customer Service Agents - Español - CDMX

Quiero recibir la alerta de empleo más reciente para next contact en ciudad de méxico, dif

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