Siemens Industry Software Inc.
Strategic Student Program (SSP) – IT Local Support - Intern
Discover your career with us at Siemens Industry Software!
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking and focuses on growth, so our people, our business, and our customers can achieve their full potential.
We’re currently recruiting students for our Mexico Strategic Student Program. Our intern positions will allow you to find a career path that most inspires you. Here, you will apply your education to solve real-world problems and turn theory into practice. At Siemens, our goal is to empower our students to become the next leaders of our company.
The primary goal for the IT Local Support intern is to learn how IT operates in a large corporation by taking ownership of customer issues and seeing problems through to resolution as well as researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Key responsibilities include:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal databases or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements:
- Being an active university student with a graduation date from August 2027 to December 2027
- Availability to work Half-time
- English language – advanced proficiency
- Hybrid – Mexico City
- Being an engineering major with interest in IT
- Good communication skills and ability to work on a customer-facing role
Perks:
- Potential for full-time offers after university graduation and completion of the program
- Competitive Salary
- Law benefits
- Medical Insurance
- Mentorship
- Individual career development planning
- Networking with our global leaders
- Professional and technical workshops
- Leadership opportunities
- Energetic student community
For more information regarding our Early Career programs and the Strategic Student Program please visit our website: Student Programs and Early Careers
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
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