20 publicaciones de empleo destacadas de customer service reliability en ciudad de méxico, dif (¡Están contratando!)

Customer Service Reliability Engineer
Thales —Federal, CDMX
- Tiempo completo
- Oracle
- Informática
- Servicio al cliente
Field Service Engineer
Emerson —Ciudad de México, CDMX
- Tiempo completo
- PMP
- Licenciatura
- Disponible para viajar
Software Engineer (DevOps) - Site Reliability
Revolut —Ciudad de México, CDMX
- Administración de personal
- DevOps
- Experiencia en bases de datos
Human Resources Representative
Encore Global —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Part-time Benefits Advisor: Mexico
Dynatrace —Ciudad de México, CDMX
- Medio tiempo
- Microsoft Excel
- Microsoft Outlook
- Inglés
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
Customer Success Manager
Hootsuite —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Salesforce
Postulación rápida
7d
Delivery Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
Veeam Backup & Recovery Administrator
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Inglés
Site Reliability Engineer (SRE)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Customer Care Manager
JBT Marel —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Mantenimiento
- Inglés
- Seguro dental
- Seguro de la vista
Delivery Squad Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
Sr. Customer Success Manager
iCIMS Talent Acquisition —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
- Seguro de la vista
Linux Systems Administration
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Principal Analyst Workforce & Service Performance
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- PMP
Bilingual Digital Marketing Manager – Mexico (Digital Growth, Delivery, & Loyalty)
International Dairy Queen, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
Site Reliability Engineer II
Medallia —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Business Operations Site Reliability Engineer
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Sr. Customer Success Manager
iCims —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
- Seguro de la vista
Fleet Management Specialist Surface
Epiroc —Ciudad de México, CDMX
- Diagramas
- Mantenimiento
- Inglés
Security Officer Gas Station Flex
Allied Universal —Colonia Santa Fe, CDMX
- Bachillerato
- Descuento de empleados

Quiero recibir la alerta de empleo más reciente para customer service reliability en ciudad de méxico, dif

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Customer Service Reliability Engineer

Thales -
Federal, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Oracle
Informática
Ingeniería de software
Plurilingüe
Servicio al cliente
Inglés
Google Cloud Platform
MongoDB
SQL
Respuesta a incidentes
Licenciatura

Descripción completa del empleo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests are
resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedbacks to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services.

Responsibilities

Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation.
Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved.
Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis.
Write Work Instructions/Incident Response Plans for L1, automate WI based on alert.
Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service.
Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar.
Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage.
Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests.

Qualifications & Experience

Bachelor´s degree in computer science, software engineering, electronics engineering, or related fields.
At least 5 years of experience as an Application Engineer or Reliability Engineer facing customer.
Public cloud environments knowledge such as AWS or GCP.
Data base notions (Mongo DB, SQL, Data Dog, Oracle).
App development background focus.
Fluent in Spanish and English (B2).

Position Requirements

Mexican citizenship or work permit.
Hybrid role, office based in Polanco, Mexico City.
Availability to perform on-call (after hours) shifts once a month.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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Refina tu búsqueda

customer service reliability empleos en ciudad de méxico, dif

Customer Service Reliability Engineer

Field Service Engineer

Software Engineer (DevOps) - Site Reliability

Human Resources Representative

Part-time Benefits Advisor: Mexico

Customer Success Manager

Delivery Manager

Veeam Backup & Recovery Administrator

Site Reliability Engineer (SRE)

Customer Care Manager

Delivery Squad Manager

Sr. Customer Success Manager

Linux Systems Administration

Principal Analyst Workforce & Service Performance

Bilingual Digital Marketing Manager – Mexico (Digital Growth, Delivery, & Loyalty)

Site Reliability Engineer II

Business Operations Site Reliability Engineer

Sr. Customer Success Manager

Fleet Management Specialist Surface

Security Officer Gas Station Flex

Quiero recibir la alerta de empleo más reciente para customer service reliability en ciudad de méxico, dif

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