20 publicaciones de empleo destacadas de support engineer, audible en cdmx (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
Application Engineer Intern
Schweitzer Engineering Laboratories, S.A. de C.V. —Ciudad de México
Postulación rápida
12d
Technical Support Engineer (Mechanical, Electrical, or Mechatronic)- 100% Remote
Progressive Automations —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- ERP systems
- Inglés
- Mecanografía
Postulación rápida
Strategic Student Program (SSP) - Application Support Engineer Intern
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Inglés
Junior LLM / Agents Engineer - Systematic Commodities Hedge Fund
Moreton Capital Partners —Ciudad de México, CDMX
- $600,000 a $1,200,000 por año
- Tiempo completo
- Licenciatura
- Python
Postulación rápida
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial
6d
IT Infra Support Engineer
Solutionix Global Services —Ciudad de México, CDMX
- $45,000 por mes
- Mantenimiento
Postulación rápida
Support Engineer, Technical
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- ERP systems
- Experiencia en bases de datos
Postulación rápida
Customer Support Engineer
Paymentology —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
Machine Learning Engineer Intern (100% Remote Worldwide)
Tether Operations Limited —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Doctorado
- Informática
CAD Detailer - T268M
Hyre —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
Technical Support Engineer (Blockchain & Backend Development)
Binance —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- DevOps
Postulación rápida
Cloud Support Engineer - MX
Whitestack —Ciudad de México, CDMX
- De guardia
- Home Office (Desde casa)
- Informática
- DevOps
- Inglés
Tech Support Engineer
Infosys —Ciudad de México, CDMX
- Capacitación
Postulación rápida
Support Software Engineer, Senior
Infor —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Análisis de datos
Product Support Engineer (SQL)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en bases de datos
- SQL
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operations Team Lead Trainee
Talento Humano —Colonia Polanco, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Postulación rápida
Principal Engineer, Critical Support
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Oracle
- Informática
- ERP systems
Postulación rápida
SOFTWEAR ENGINEER ( SLALOM - DTE ) VAC2
Inetum Holding Mexico —Ciudad de México, CDMX
- $75,000 a $85,000 por mes
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Level 1 Technical Support Specialist - Mexico
March Networks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Salesforce
- Inglés
Postulación rápida

Quiero recibir la alerta de empleo más reciente para support engineer, audible en cdmx

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Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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