1 publicación de empleo destacada de key account manager en campeche, cam (¡Están contratando!)

Account Manager
Importante empresa del sector —Campeche, Camp.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Licenciatura
Postulación rápida
14d

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Account Manager

Importante empresa del sector
Campeche, Camp.

Postulación rápida

Información del empleo

Tiempo completo
Hace 14 días

Cualificaciones

Bilingüe
Microsoft Excel
Licenciatura
Mejora continua
Gestión de cuentas
Liderazgo
Especialidad

Descripción completa del empleo

We're Hiring! | Account Manager

Location: Campeche, Mexico

At Konecta, we are looking for an Account Manager with strategic vision, leadership skills, and a results-oriented approach to lead high-impact operations within our Contact Center.

Main Responsibilities:
Lead operations and ensure the achievement of key performance indicators (SLA, CSAT, NPS, productivity, employee turnover, among others).

Manage multidisciplinary teams, ensuring operational continuity and the achievement of objectives.

Design and implement continuous improvement strategies to optimize processes and increase operational efficiency.

Maintain strong and trusting relationships with clients and stakeholders.

Lead transformation, innovation, and process optimization projects.

Manage action plans and follow up on improvement initiatives.

Manage and oversee the financial management of the account.

Requirements:
Bachelor's degree.

Advanced English (minimum level B2).

More than 8 years of experience in Contact Center operations.

Proven experience leading bilingual teams and operations.

Knowledge of WFM, Quality, Customer Experience (CX), and KPI analysis.

Advanced proficiency in Excel and reporting tools.

Experience in the airline industry will be highly valued.

Key Competencies:
Leadership

Analytical thinking

Results-oriented

Effective communication

Customer experience focus

If you meet the requirements and are looking for a new professional challenge, we want to hear from you!

Share your CV and join a team committed to operational excellence and innovation. #Konecta #Hiring #BPO #ContactCenter #OperationsManager #CustomerExperience #Campeche

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Account Manager

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