Build a World-Class Wellness Retreat Destination
Kaleidoscope Retreat is seeking an exceptional General Manager to lead the operations, growth, and guest experience of a luxury wellness retreat in Los Cabos. This is an opportunity for a visionary hospitality leader to help shape a unique destination focused on transformational experiences, conscious hospitality, and operational excellence.
The successful candidate will combine strategic leadership with hands-on execution to ensure outstanding guest satisfaction, strong financial performance, and a thriving team culture.
Key ResponsibilitiesLeadership & Operations
- Oversee all day-to-day operations of the retreat, ensuring seamless service delivery across all departments.
- Recruit, train, mentor, and develop high-performing teams.
- Establish and optimize operational systems, policies, and Standard Operating Procedures (SOPs).
- Foster a culture of excellence, accountability, collaboration, and guest-centered service.
- Lead departmental managers and coordinate cross-functional operations.
Guest Experience & Brand Standards
- Deliver exceptional luxury hospitality experiences aligned with the Kaleidoscope brand.
- Maintain the highest standards of service, quality, safety, and guest satisfaction.
- Develop innovative guest journey strategies that enhance retention and referrals.
- Handle guest relations, escalations, and special requests with professionalism and discretion.
Financial Performance
- Own the property's budget, forecasting, financial reporting, and profitability targets.
- Monitor and improve key hospitality metrics including Occupancy, ADR, RevPAR, and overall revenue performance.
- Identify opportunities to increase efficiency while maintaining premium guest experiences.
- Collaborate with ownership to achieve strategic and financial objectives.
Property & Project Management
- Oversee maintenance programs, property improvements, and capital investment projects.
- Manage vendor relationships, service providers, and local business partnerships.
- Ensure the property remains in excellent condition and aligned with luxury hospitality standards.
Compliance & Administration
- Ensure full compliance with Mexican regulations, permits, licenses, safety standards, and operational requirements.
- Coordinate with legal, accounting, and administrative partners as necessary.
- Maintain risk management and operational compliance protocols.
Required Qualifications
- 8–10+ years of senior leadership experience in hospitality, luxury resorts, boutique hotels, wellness retreats, or related sectors.
- Proven success as a General Manager, Operations Director, or equivalent executive leadership role.
- Experience opening, repositioning, or scaling hospitality properties (pre-opening experience highly preferred).
- Strong expertise in budgeting, P&L management, financial analysis, and operational performance.
- Demonstrated ability to lead multi-department teams and complex operations.
- Fluent English required; Spanish strongly preferred.
- Proficiency with hospitality management systems (PMS), CRM platforms, reporting tools, and Microsoft Office/Google Workspace.
- Previous experience in Mexico or Latin America preferred.
Preferred Qualifications
- Experience with luxury wellness brands, retreat centers, or experiential hospitality concepts.
- Background or strong interest in wellness, mindfulness, personal development, yoga, meditation, or holistic practices.
- International hospitality experience.
- Experience leading pre-opening teams and launching new hospitality concepts.
Who You Are
- A builder, operator, and leader—not simply a manager.
- Equally comfortable developing a strategy and executing on the ground.
- Highly organized, financially savvy, and results-oriented.
- Emotionally intelligent with outstanding communication and leadership skills.
- Passionate about creating meaningful guest experiences.
- Motivated to help build a long-term, high-growth hospitality brand.
Location & Availability
- Full-time position based in Los Cabos, Mexico.
- Availability to work flexible schedules, including weekends and holidays when operationally required.
- Comfortable working in a dynamic, entrepreneurial, growth-oriented environment.
Join Us
If you are a hospitality leader passionate about luxury service, wellness, operational excellence, and creating extraordinary guest experiences, we invite you to apply to be part of the next chapter of Kaleidoscope Retreat.
Lugar de trabajo: Empleo presencial
