3 publicaciones de empleo destacadas de ip engineer ccna ccnp en azcapotzalco cdmx (¡Están contratando!)

Technical Support Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Informática
- Salesforce
13d
Network Operation Engineer
Share —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Linux
- Python
Postulación rápida
Senior Project Engineer, Global Services
Verkada —Ciudad de México, CDMX
- Informática
- Experiencia en ventas
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
13d

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Network and Security Engineer
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The position will report to our DNV office in Mexico City, Mexico. Monitor, maintain, and secure network devices (switches, routers, firewalls, and VPNs) to…
Technical Support Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction.
13d

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Technical Support Engineer - Mexico City - Hybrid

Gigamon -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 13 días

Cualificaciones

QoS
TCP
Administración de personal
Informática
CCNP
Plurilingüe
Salesforce
Inglés
Licenciatura
Ethernet
Seguridad
TCP/IP
Debugging

Descripción completa del empleo

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction with products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

What you’ll do:

Deliver a top-tier user support experience using SalesForce service cloud software.
Interact with our customers/ partners using our case management system, phone, email, and/or shared screen sessions.
Be the customer’s contact for providing accurate and creative technical solutions to user-reported problems.
Update and document the details of the issues, and the steps taken to solve them, follow-up conversations, escalations, and resolution in our case management system.
Create and add to knowledge base articles in our knowledge base.
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that may span multiple products and features, including the ability to isolate, replicate and create workarounds to achieve high levels of customer satisfaction.
Report defects to Engineering after lab replications, meeting the Escalation standards.
Work collaboratively within the Support organization in driving Support process improvements and initiatives.
Participate in periodic weekend shifts and rotational 24*7 on-call support to provide escalation coverage to Elite customers outside of regular work hours.
Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
Work with other organizations to convey customer concerns and requirements.

What you’ve done:

Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.
Targeting candidates with ~0-2 Years of Technical support experience in either networking or security
Hands on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS

Who you are:

Advanced or Fluent in English and Spanish (verbal and written)
Solid knowledge of TCP/IP and OSI networking model
Excellent problem solving and multitasking skills with the ability to organize and prioritize
Fun to work with – for our customers and your team
Must live within 50 miles of Mexico City
Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc.

#LI-Hybrid

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Technical Support Engineer - Mexico City - Hybrid

Network Operation Engineer

Senior Project Engineer, Global Services

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