Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Job Summary
The Asset Management & Testing Supervisor is responsible for leading the daily operations of the asset management, testing, and depot teams. This role ensures IT assets are properly tracked, tested, deployed, recovered, and disposed of throughout their lifecycle while maintaining high service quality, inventory accuracy, and operational efficiency.
The supervisor manages team performance, supports escalations, oversees asset controls, and works closely with IT, Procurement, Finance, and vendors. This role also drives process improvements and automation initiatives while ensuring compliance, audit readiness, and effective end-user support.
Work Schedule
Monday – Friday | 8:00 AM – 5:00 PM EST
On-site at Plaza San Telmo Office, Aguascalientes, Mexico
Key Responsibilities
-
Lead and supervise the daily activities of the testing and depot operations team.
-
Ensure all devices and peripherals are properly tested, validated, and approved for deployment.
-
Oversee functional testing of laptops, desktops, monitors, docking stations, printers, and other IT equipment.
-
Support and guide technicians in diagnosing and resolving complex hardware and peripheral issues.
-
Establish and maintain testing procedures, quality standards, and operational guidelines.
-
Monitor team performance, productivity, and service levels to ensure operational objectives are met.
-
Manage escalations and provide technical leadership for challenging cases.
-
Analyze testing results, identify recurring issues, and implement corrective actions.
-
Collaborate with Asset Management and Logistics teams to support inventory accuracy and asset readiness.
-
Drive continuous improvement initiatives focused on quality, efficiency, and process automation.
-
Maintain documentation, reporting, and audit-ready records.
-
Partner with vendors and internal stakeholders to resolve hardware quality issues and improve service delivery.
-
Ensure compliance with company policies, security requirements, and operational standards.
Requirements
Leadership & Operations
-
Team leadership and performance management.
-
Workload planning and prioritization.
-
Service delivery management.
-
Process improvement and operational excellence.
-
Escalation management and problem resolution.
-
Strong communication and stakeholder management skills.
Technical Skills
-
Advanced hardware troubleshooting and diagnostics.
-
Testing and validation of IT equipment and peripherals.
-
Device imaging, staging, and deployment processes.
-
Root cause analysis and issue resolution.
-
Quality assurance and quality control methodologies.
-
Inventory and asset management processes.
Technical & Business Skills
-
Asset Management Systems (ServiceNow or similar) – Advanced
-
Work Order and Ticket Management Systems – Advanced
-
Microsoft 365 (Excel, Word, Outlook, PowerPoint) – Advanced
-
Hardware Testing and Diagnostic Tools – Advanced
-
Inventory and Asset Tracking Tools – Advanced
-
Endpoint Management Solutions (Intune or similar) – Intermediate
-
Data Analysis and Reporting Tools (Power BI or similar) – Intermediate
-
Automation Tools (Power Automate or similar) – Preferred
Qualifications
-
Experience leading asset management, testing, depot, or IT operations teams.
-
Strong understanding of IT asset lifecycle management.
-
Experience with inventory control, asset audits, and operational reporting.
-
Experience managing vendor relationships and cross-functional stakeholders.
-
Advanced English proficiency (written and verbal).
Benefits
Competitive compensation and benefits package:
-
Competitive salary and performance-based bonuses
-
Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
-
Career development and training opportunities
-
Dynamic and inclusive work culture within a globally renowned group
-
Private Health Insurance
-
Pension Plan
-
Paid Time Off
-
Training & Development
Note: Benefits differ based on employee level.
