20 publicaciones de empleo destacadas de quality analyst en aguascalientes, agu (¡Están contratando!)

FBS Quality Analyst - Contact Center
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
FBS Quality Analyst (Call Center)
Capgemini —Aguascalientes, Ags.
- $25,000 a $29,000 por año
- Tiempo completo
- Bilingüe
- Microsoft Office
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Accelerate Development Trainee Program - Financial Analyst
Bosch Group —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Material Requirements Planner (MRP)
Capgemini —Aguascalientes, Ags.
- Microsoft Excel
- Oracle
- Administración de personal
- Seguro de vida
Quality Failure Analyst - Warranty
Marelli —Aguascalientes, Ags.
- Administración de personal
- Licenciatura
- Control de calidad
10d
Support Analyst - Hybrid in CDMX or GDL
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Análisis de datos
- Inglés
9d
Sales Operations Analyst
Sensata Technologies, Inc. —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Industrial Engineering Data Analyst
Flex LTD —Aguascalientes, Ags.
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
11d
Material Requirements Planner (MRP)
Capgemini Sogeti —Aguascalientes, Ags.
- Microsoft Excel
- Oracle
- Administración de personal
- Seguro de vida
Business Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- Azure
- DevOps
- SQL
Support Analyst - Hybrid in CDMX or GDL
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Análisis de datos
- Inglés
9d
RevOps Technical System Analyst (Mexico Only - Remote)
Varicent —Aguascalientes, Ags.
- $457,200 a $600,000 por año
- Home Office (Desde casa)
- Salesforce
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Business Analyst
Capgemini —Aguascalientes, Ags.
- Azure
- DevOps
- SQL
Accounts Payable Expert
Capgemini —Aguascalientes, Ags.
- Microsoft Excel
- Administración de personal
- Inglés
Senior Business Analyst
EPAM Systems, Inc. —Aguascalientes, Ags.
- Inglés
- Desarrollo de software
- Servicios financieros
- Vacaciones adicionales o permisos con goce de sueldo
11d
Business Project Manager
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Desarrollo de software
Business Project Manager
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Desarrollo de software
Sales Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Experiencia en ventas
- SharePoint
Technical Lead Java Full Stack (On-site, CDMX)
Capgemini Sogeti —Aguascalientes, Ags.
- Oracle
- DevOps
- Java
1h
Sales Analyst
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Experiencia en ventas
- SharePoint

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FBS Quality Analyst - Contact Center

Capgemini -
Aguascalientes, Ags.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Pensión de la empresa

Cualificaciones

Centro de llamadas
Inglés
Bachillerato
Licenciatura

Descripción completa del empleo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders.

Essential Job Functions

Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey.
Contributes to benchmark audits and targeted reviews.
Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
Partners with leadership to identify targeted audit needs for individual sites or teams.
Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
Consults with business to identify top opportunities and recommends actions to improve work product and business results.
Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
May serve as team audit lead on a rotational basis.
Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
Analyzes audit data and assembles audit summary reports for leadership distribution.
Participates in audit closing conferences with leadership.
Completes secondary reviews of peer audits to ensure internal consistency of work.
Assists Compliance with targeted reviews.
Trains new members and mentors potential successors. Performs other duties as assigned.

Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.
1-3 years of experience working in claims or contact center
Prior Quality and Call Center experience
Fluent English

Desirable:

Experience in a Performance Coach or similar position preferred.
Experience in a Supervisory position or team lead role preferred

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
Career development and training opportunities
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.

Postulación rápida

Refina tu búsqueda

quality analyst empleos en aguascalientes, agu

FBS Quality Analyst - Contact Center

FBS Quality Analyst (Call Center)

Accelerate Development Trainee Program - Financial Analyst

Material Requirements Planner (MRP)

Quality Failure Analyst - Warranty

Support Analyst - Hybrid in CDMX or GDL

Sales Operations Analyst

Industrial Engineering Data Analyst

Material Requirements Planner (MRP)

Business Analyst

Support Analyst - Hybrid in CDMX or GDL

RevOps Technical System Analyst (Mexico Only - Remote)

Business Analyst

Accounts Payable Expert

Senior Business Analyst

Business Project Manager

Business Project Manager

Sales Analyst

Technical Lead Java Full Stack (On-site, CDMX)

Sales Analyst

Quiero recibir la alerta de empleo más reciente para quality analyst en aguascalientes, agu

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