20 publicaciones de empleo destacadas de global advocate en santa cecilia cdmx (¡Están contratando!)

Global Advocate
DoorDash —Ciudad de México, CDMX
- $18.80 a $27.60 por hora
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Lead Learning Experience Designer
Wikimedia Foundation —Ciudad de México, CDMX
- $117,437 a $177,624 por año
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
6d
Manager, Product Experience & Design [IC]
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Maestría
Promotional Assets Project Manager, Launch Operations
Netflix —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Habilidades de comunicación
13d
Apps & Games Business Development Manager, Mexico and Spanish-Speaking Latin America
Apple —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Mercadotecnia
Domain Consultant Idira - Mexico
Palo Alto Networks —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
16h
Senior Talent Acquisition Partner, AI & Tech (LATAM)
Medallia —Cuauhtémoc, CDMX
- $13,400 por mes
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Sr. Manager, Commercial Capability Development & Field Excellence – LATAM
Gilead Sciences —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
Customer Success Associate - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Ciudad de México, CDMX
- $179,500 a $274,500 por año
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
- Programa de bienestar
- Seguro dental
Postulación rápida
Client Outreach Onboarding Specialist
Bank of America —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Medical Science Liaison (MSL) - SMA
Biogen —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Doctorado
- Inglés
8d
TikTok Shop - Agency & Partnership Account Manager Mexico
TikTok —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
Customer Success Manager
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Senior Project Manager - Corporate Interiors Construction Projects
Turner & Townsend —América, CDMX
- Tiempo completo
- AutoCAD
- Administración de personal
- Inglés
Postulación rápida
14d
Senior Designer
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Capacitación
- Liderazgo
- Seguro de vida
TikTok Shop - Logistics Service Excellence Program Manager
TikTok —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
Software and AI Strategic Partner Manager, Google for Education
Google —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
14d
Virtual Assistant - Travel Concierge
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Executive Assistant – Bilingual (English/Spanish)
Thermo Fisher Scientific —Ampliación Nápoles, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
1d

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Global Advocate

DoorDash -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
$18.80 a $27.60 por hora

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

Microsoft Excel
Experiencia en ventas
Upselling
Inglés
Etiqueta telefónica

Descripción completa del empleo

Role Purpose

We are looking for a highly adaptable Universal Customer Service Representative to serve as the backbone of our support ecosystem. Unlike traditional specialized roles, you will act as a holistic problem solver, managing interactions across all channels (Phone, Live Chat, and Web/Email) and supporting our entire community, including both Consumers (Cx) and Dashers (Dx). You are the "all-terrain" teammate capable of shifting from a complex delivery logistics issue to a promotional billing inquiry without missing a beat.

Key Responsibilities

Customer Service Mastery: Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
Holistic Advocacy: Support both Dashers and Consumers, ensuring a balanced "360-degree" view of the delivery lifecycle to resolve friction points at the source.
Real-Time Problem Solving: Navigate complex issues involving order status, promotional disputes, account security, and real-time logistics.
Insight Generation: Actively identify and report recurring product friction points to help improve the overall user experience.
Performance Excellence: Meet and exceed core KPIs, including DWR (Did We Resolve), and Average Handle Time (AHT) while maintaining strict quality and grammar standards.

Requirements & Qualifications

Linguistic Agility: Exceptional written and verbal communication skills; ability to switch between professional phone etiquette and concise, fast-paced chat interactions.
Advanced English level.
Reading comprehension and attention to detail : The ideal candidate possesses a sharp eye for detail and high-level reading comprehension. In this role, success hinges on your ability to meticulously parse complex documents, identify subtle nuances that others might overlook, and translate written guidelines into precise, error-free execution
Technical Savvy: Proficiency in navigating multiple CRM tools, internal databases, and communication platforms simultaneously.
Sales & Persuasion Nuance: Ability to integrate soft-sales skills (such as DashPass upselling) and retention techniques into standard support flows.
Resilience: Comfort with high-volume environments and the ability to remain empathetic under pressure.

Availability & Work Environment

Open Availability: Flexibility to work a variable schedule, including mornings, evenings, weekends, and holidays to meet the needs of our 24/7 community.
Hybrid Flexibility: This is a hybrid role. You must be available to work on-site 1–2 days per week (location/frequency subject to change based on business needs).
Reliable Setup: When working remotely, a quiet, professional environment with high-speed internet is required.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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global advocate empleos en santa cecilia cdmx

Global Advocate

Lead Learning Experience Designer

Manager, Product Experience & Design [IC]

Promotional Assets Project Manager, Launch Operations

Apps & Games Business Development Manager, Mexico and Spanish-Speaking Latin America

Domain Consultant Idira - Mexico

Senior Talent Acquisition Partner, AI & Tech (LATAM)

Sr. Manager, Commercial Capability Development & Field Excellence – LATAM

Customer Success Associate - Mexico City (Hybrid)

Senior Director, Product Management - Commercial Excellence

Client Outreach Onboarding Specialist

Medical Science Liaison (MSL) - SMA

TikTok Shop - Agency & Partnership Account Manager Mexico

Customer Success Manager

Senior Project Manager - Corporate Interiors Construction Projects

Senior Designer

TikTok Shop - Logistics Service Excellence Program Manager

Software and AI Strategic Partner Manager, Google for Education

Virtual Assistant - Travel Concierge

Executive Assistant – Bilingual (English/Spanish)

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