3 publicaciones de empleo destacadas de customer care representative (hybrid bilingual) en potrerillo cdmx (¡Están contratando!)

Customer Care Representative (Hybrid - Bilingual)
American Express —Ciudad de México, CDMX
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MSD —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Experiencia en ventas

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Customer Care Representative (Hybrid - Bilingual)

American Express -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 13 días

Cualificaciones

Bilingüe
Plurilingüe
Experiencia en ventas
Servicio al cliente
Inglés

Descripción completa del empleo

Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to succes

Strong written and communication skills to be able to converse effectively and naturally in English and Spanish with our Card Members to deepen client relationships and drive satisfaction.
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
Driven to please by providing the ultimate experience for our Card Members on every interaction.
Timeliness and reliability.

Preferred Skills:

Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills.
Customer service and consultative sales environment experience preferred.
Passion for consultative sales, recommending products or solutions tailored to each customer.
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Additional Requirements:

Flexibility to work from Monday to Sunday anytime between 6:00 am-12:00 am.
Hybrid Environment- on site expectation 3 days/week.
Workplace Flexibility: Full time. Shift flexibility requirements.
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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customer care representative (hybrid bilingual) empleos en potrerillo cdmx

Customer Care Representative (Hybrid - Bilingual)

Bilingual Senior Supply Chain & Customer Care Manager, Americas Region

Companion Animals Business Unit Director Mexico

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