10 publicaciones de empleo destacadas de it site operations engineer mexico en monterrey, nle (¡Están contratando!)

IT Site Operations Engineer Mexico
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IT Site Operations Engineer Mexico
Lenovo —Monterrey, N. L.
Strong knowledge of IT infrastructure and operations (networks, servers, endpoints, and site-critical systems). AI & Digital Operations (AgenticOps Readiness).
6h
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IT Site Operations Engineer Mexico

Lenovo -
Monterrey, N. L.

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Información del empleo

Tiempo completo
Hace 6 horas

Cualificaciones

Bilingüe
ITIL Foundation
Azure
Administración de personal
Informática
CCNP
Servicio al cliente
CCNA
Análisis de negocios
Inglés
Bash
Respuesta a incidentes
Licenciatura
Mejora continua
Hardware de computadora
UX
Experiencia en manufactura
Requisitos comerciales
Liderazgo
Habilidades de comunicación
Python
PowerShell
Shell Scripting
Tecnologías de la información

Descripción completa del empleo

General Information

Req #

WD00099022

Career area:

Information Technology

Country/Region:

Mexico

State:

Nuevo León

City:

Monterrey

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Mexico - Nuevo León - Monterrey

Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The IT Site Operations Engineer is responsible for ensuring stability, continuity, and continuous improvement of IT operations supporting manufacturing environments at the site/GEO level. This role evolves beyond traditional infrastructure support by integrating AI‑enabled operations (AgenticOps), automation, and business alignment, acting as a key enabler of resilient and intelligent IT services. This role represents the evolution from traditional infrastructure support to a next-generation IT operations model, where engineers are empowered by AI, operate within an AgenticOps framework, and actively contribute to business value through technology.

Responsibilities

IT Operations & Manufacturing Support

Ensure high availability of critical manufacturing applications, systems, and infrastructure.
Provide operational support aligned with defined SLA targets.
Manage and resolve incidents, service requests, and outages with a focus on minimizing production impact.
Execute and maintain runbooks, SOPs, and operational standards.

AgenticOps & AI Enabled Operations

Leverage AI tools and agents (AI Buddy / AgenticOps) to improve troubleshooting, RCA, and operational efficiency.
Participate in the adoption of automation and AI driven processes for repetitive, high volume support tasks.
Ensure human in the loop governance, maintaining full control over AI assisted actions in critical environments.
Contribute to continuous improvement of knowledge bases used by AI agents.

Infrastructure & Application Ownership

Oversee the health and performance of IT infrastructure, networks, and site applications.
Support system maintenance, upgrades, and lifecycle management.
Collaborate with global teams to ensure standardization and alignment across sites (MX, BR, HU, US).

Business Analysis & Demand Alignment

Act as a Business Analyst partner to manufacturing and operational stakeholders.
Understand business processes and translate needs into IT requirements and solutions.
Identify opportunities for process optimization, automation, and AI adoption.
Support initiatives and projects that enhance site productivity and efficiency.

Service Experience & Stakeholder Engagement

Provide high quality IT support to business end users, ensuring a strong service experience.
Act as the IT ambassador for the local site, bridging global IT capabilities with local business needs.
Communicate effectively with users, leadership, and cross functional teams.

Continuous Improvement & Compliance

Drive root cause analysis (RCA) and reduction of recurring incidents.
Ensure alignment with security, compliance, and audit requirements.
Contribute to operational excellence through standardization, documentation, and best practices.

Education & Experience

Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field.
3–7+ years of experience in IT operations, infrastructure support, or site support roles.
Experience in manufacturing IT environments is highly preferred.
Exposure to or experience with AI tools, automation, or digital transformation initiatives is a strong plus.

Skills

Technical

Strong knowledge of IT infrastructure and operations (networks, servers, endpoints, and site-critical systems).
Experience supporting manufacturing or production environments (high availability, low tolerance for downtime).
Solid understanding of incidents, problems, and change management processes (ITIL-based).
Familiarity with monitoring tools, log analysis, and troubleshooting methodologies.
Basic to intermediate knowledge of automation and scripting (e.g., PowerShell, Python, or similar).

AI & Digital Operations (AgenticOps Readiness)

Understanding of AI‑enabled operations concepts (AI agents, automation, AgenticOps).
Ability to leverage AI tools (e.g., copilots / AI assistants) to improve troubleshooting, RCA, and productivity.
Strong analytical thinking for identifying repetitive processes suitable for automation.
Knowledge of data quality and knowledge management practices to support AI-driven operations.
Awareness of AI governance, security, and human‑in‑the‑loop principles.

Business & Analytical Skills

Ability to act as a Business Analyst partner, understanding manufacturing processes and business needs.
Strong skills in problem analysis, root cause identification, and solution definition.
Capability to translate business requirements into IT solutions or improvements.
Experience identifying process optimization and automation opportunities.

Soft Skills & Leadership Attributes

Strong customer service mindset with focus on end-user experience.
Excellent communication skills (technical and non-technical audiences, bilingual preferred).
Proactive and ownership-driven mindset in incident resolution and operational improvements.
Ability to work in cross-functional and global teams (MX, BR, HU, US).
Strong collaboration and stakeholder engagement capabilities.

Languages

Fluent English (oral and written)

Competencies

ITIL foundation, IT operations
ISO 27001 basic knowledge, experience is appreciated it
X86 hardware basic to intermediate. Virtualization (VMware/Hyper-V), and storage solutions
Cyber-security basic level. intermediate is a plus. Key areas: incident response, vulnerability management, endpoint protection
Printing services basic level. Label and laser printers.
Android devices basic level.
Some Cisco CCNA/CCNP/Switching, Microsoft Certified: Azure Solutions Architect, CompTIA Network+/Security+, ITIL – Basic to Intermediate level
Basic Knowledge with automation and scripting (PowerShell, Python, Bash) or other automation platforms is a plus
Good team player, ability to work in small team and a wider global team to meet customer requirements.
High motivation, customer focus, and ability to manage multiple priorities.
Must be very organized, customer focused
Ability to work under pressure and deliver results within tight deadlines
Analytic, persistent attitude to troubleshooting and propose ideas to extended team outside of primary work location.
Critical thinking, strategic mindset, and a proactive approach to problem-solving.
Quick learner
Make yourself AI native

Additional Locations:

Mexico - Nuevo León - Monterrey

Mexico - Nuevo León - Monterrey

Mexico

Mexico - Nuevo León

* Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey

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General Information

Why Work at Lenovo

Description and Requirements

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