20 publicaciones de empleo destacadas de bilingual customer service agent en mexico (¡Están contratando!)

Bilingual Customer Service Chat Agent (English/Spanish)
Percepta —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
- Descuento de empleados
- Seguro de vida
Postulación rápida
WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative
Cover Desk Mexico —Monterrey, N. L.
- $17,350 a $17,860 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
7d
Back Office Bilingual Agent
Smart Pro Connect —Juárez, CDMX
- $16,500 por mes
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Bilingual Service Desk Agent – Customer Support
Alorica MX —Tlaquepaque Centro, Jal.
- $15,400 a $16,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- SQL
- Descuento de empleados
- Descuento de gimnasio
Postulación rápida
BILINGUAL AGENT - CUSTOMER SERVICE
Respuesta Rapida en Reclutamiento —Cuauhtémoc, CDMX
- $18,000 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Bilingual Caller Agent Aguascalientes
EDS Service Solutions —Jardines de la Concepción, Ags.
- $12,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
Remote Bilingual Patient Support Agent | Mexico
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Bilingual Agent Backoffice
Percepta —Ciudad de México, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
- Seguro de vida
Postulación rápida
Bilingual Collections & Customer Service Agent
F5 BPO Services —Americana, Jal.
- $9,500 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Bilingual Customer Service Agent – Call Center
MAVIRSCHOOL —Guadalajara, Jal.
- $18,000 a $20,000 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Servicio al cliente
- Inglés
- Seguro de vida
Postulación rápida
Bilingual Customer Service Agent
Tres R —Aguascalientes, Ags.
- $20,000 a $21,000 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
2d
Bilingual Sales Specialist | 2 days off
RUI —Del Valle Centro, CDMX
- $19,000 a $21,000 por mes
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Inglés
Postulación rápida
Customer Service Agent
Axented —Desde casa
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Salesforce
Postulación rápida
11d
Bilingual Agent Querétaro
Concentrix —Querétaro, Qro.
- Tiempo completo
- Bilingüe
- Inglés
- Bachillerato
Customer Service Agent (Medical Campaign)- Call center
Centris —Cooperativa Cuauhtémoc, N. L.
- $11,000 a $15,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Programa de referidos
Postulación rápida
Bilingual Agent CDMX
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Bachillerato
Bilingual Customer Service Representative - MS
GGA Solutions —Puebla, Pue.
- Bilingüe
- Servicio al cliente
- Inglés
Call Center -Quality Assurance Analyst (Bilingual English/Spanish)
Percepta —Ciudad de México, CDMX
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
Postulación rápida
BILINGUAL CUSTOMER SERVICE AGENT (MEDICAL SUPPORT)
sinapsis ingeniera S.A.S —Monterrey, N. L.
- $10,497.00 a $17,542.18 por mes
- Tiempo completo
- Bilingüe
- Español
- Servicio al cliente
Postulación rápida
Global Logistics Management of HOUSEHOLD GOODS HHG
All Service Moving —Desde casa
- $528,777 a $969,424 por año
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida

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Bilingual Customer Service Chat Agent (English/Spanish)

Percepta -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Descuento de empleados
Seguro de vida
Programa de referidos

Cualificaciones

Chat en vivo
Bilingüe
Plurilingüe
Experiencia en ventas
Servicio al cliente
Inglés
Bachillerato

Descripción completa del empleo

Bilingual Customer Service Chat Agent (English/Spanish)
MX-DF-Mexico DF

Description

At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Chat Agent (English/Spanish) working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Ability to maneuver effortlessly through chat to provide the customer with prompt, courteous and accurate information including:
Reflects accurate responses to customer inquiries through instant messaging software and utilizes all available resources to support resolution.
Makes outbound calls to dealerships as needed to assist with customer inquiries or case resolution.
Researches and determines appropriate actions in accordance with established policies, procedures, dealer or regional feedback, and job aids.
Responsible for meeting all individual performance objectives, including customer satisfaction, issue resolution, efficiency, quality, attendance, and punctuality, while taking accountability for achieving these results.
Demonstrates personal ownership in meeting customer needs by exhibiting empathy, enthusiasm, professionalism, and expertise. Maintains consistent courtesy in all customer interactions and fulfills all customer commitments.
Proactively maintains up to date knowledge of policies, procedures, processes, and organizational changes. Continuously improves customer handling skills, process knowledge, and company and product understanding.
Actively participates in team meetings, sharing knowledge and recommendations with supervisors and team members. Engages in coaching and training opportunities, retaining and applying learned concepts.
Adheres to and supports all Percepta, Client ISO, Quality Systems, Q1 standards, and related initiatives.
Completes additional tasks and projects as assigned.
Maintains professional working relationships.

What You Bring to the Role

High School Diploma required.
1–2 years of customer service experience, preferably in a chat contact center or digital communications environment. Additional experience in customer sales or service is a plus.
Excellent written communication skills, with the ability to convey information clearly, professionally, and engagingly.
Strong verbal communication skills; able to respond effectively to questions and follow-ups over the phone or in writing.
Dynamic, engaging, and professional writing style that connects with customers and drives understanding.
Outstanding interpersonal skills and business communication ability, both verbal and written.
Proven customer service expertise, including the ability to ask insightful questions to uncover customer needs and concerns.
Strong problem-solving and troubleshooting abilities to address and resolve customer issues efficiently.
High levels of empathy and adaptability to respond effectively to diverse customer situations and needs.
Proficient in using chat platforms, CRM systems, and other digital tools to manage customer interactions efficiently.

What You Can Expect

What You Can Expect
$90 hourly
Remote work: Schedule from Monday to Sunday 2 days off / Day shift (40 hours per week).
Monthly Performance bonus
Loyalty Bonus (as of the second year worked)
12 days of vacation
One paid personal day for your 1st anniversary with the company.
Vacation Bonus (25% - 1st year; 50% - successive years)
Christmas Bonus (15 days)
Restaurant Card (after 90 days of employment)
Life Insurance (24 months of salary)
Training and Development opportunities (Percepta College)
Award-winning Employee Reward Program (Perci Perks - Employee Referral Program ($10,000 MXN after 90 days of employment)
Employee Discount

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Lead with Humility – We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
Service Beyond Self – We serve others; clients, customers and teammates. With care and integrity in every interaction.
Leave it Better – We take ownership and leave every process, person and place better than we found it.
Win Together – We succeed together by lifting each other up, influencing one another for the better, and ensuring everyone wins.
Deliver Remarkable – We engage openly and with curiosity to co-create bold ideas that connect and inspire.
Career Growth – We provide lots of learning opportunities for aspiring minds
Diversity – Be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation – We take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness

Job Type: Full-time

Work Location: Remote / CDMX

Postulación rápida

Refina tu búsqueda

bilingual customer service agent empleos en mexico

Bilingual Customer Service Chat Agent (English/Spanish)

WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative

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BILINGUAL AGENT - CUSTOMER SERVICE

Bilingual Caller Agent Aguascalientes

Remote Bilingual Patient Support Agent | Mexico

Bilingual Agent Backoffice

Bilingual Collections & Customer Service Agent

Bilingual Customer Service Agent – Call Center

Bilingual Customer Service Agent

Bilingual Sales Specialist | 2 days off

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Bilingual Agent Querétaro

Customer Service Agent (Medical Campaign)- Call center

Bilingual Agent CDMX

Bilingual Customer Service Representative - MS

Call Center -Quality Assurance Analyst (Bilingual English/Spanish)

BILINGUAL CUSTOMER SERVICE AGENT (MEDICAL SUPPORT)

Global Logistics Management of HOUSEHOLD GOODS HHG

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