20 publicaciones de empleo destacadas de technical support en guadalajara jal. (¡Están contratando!)

Technical Support Agent
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Sr. Test Development Engineer
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- AutoCAD
- C++
- Licenciatura
Support Engineer, Technical / Technical Support Engineer
QAD —Guadalajara, Jal.
- $35,000 a $38,000 por mes
- Incluye fines de semana
- Bilingüe
- Informática
- ERP systems
5d
Technical Support Representative
Nextiva —Guadalajara, Jal.
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Service Desk Agent
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
Support Engineer, Technical / Technical Support Engineer
QAD, Inc. —Guadalajara, Jal.
- $35,000 a $38,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Informática
- ERP systems
Postulación rápida
5d
Product Support Specialist
Neostella —Guadalajara, Jal.
- $20,000 a $25,000 por año
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
- Inglés
Postulación rápida
Software QA Engineer Intern (AI-Powered)
A1QA —Ladrón de Guevara, Jal.
- $10,500 a $11,500 por mes
- Tiempo completo
- Inglés
- Java
- JavaScript
Postulación rápida
Console Operations and Batch Monitoring (Production Control)
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
3d
Technical Support Representative (TU)
Helpware —Guadalajara, Jal.
- $16,000 por mes
- Microsoft Excel
- Servicio al cliente
- Salesforce
Postulación rápida
Bilingual Customer Service Advisor — Guadalajara
Talent Path —Zapopan, Jal.
- $15,000 a $19,000 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
- Estacionamiento gratuito
- Descuentos y precios preferenciales
Postulación rápida
QA Analyst (On site - Midtown Jalisco, GDL)
INNTECI - QUID - BGWI —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Estacionamiento gratuito
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
L1 Support Hero
GAM Technical Services —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Information Technology Process Engineer I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
8d
Application Support Analyst – Dynamics 365 | Early Career
Siemens —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Access
- Azure
- Informática
Customer Success Representative
Orbia Precision Agriculture Netafim —Zapopan, Jal.
- $20,000 a $27,000 por mes
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Remote Executive Assistant, Operations & Compliance Support (LATAM)
FreedUp —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Tecnico de Soporte/Pruebas
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
Customer Support Consultant
RPMGlobal —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
5d
Technical Project Manager
Averna —Zapopan, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Análisis de datos
Postulación rápida

Quiero recibir la alerta de empleo más reciente para technical support en guadalajara jal.

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Technical Support Agent

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Cualificaciones

Bilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Mecanografía
Requisitos comerciales

Descripción completa del empleo

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Posting Details:
Internal Job Description: Click Edit and paste the following:
We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.

Job Responsibilities Include:
This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support.
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.
Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance.
Escalate complex technical and application issues to the appropriate teams when necessary.
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

 

Basic Qualifications:

Bilingual (speaking writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment.
1 to 3 years of experience analyzing and solving customer problems.
Ability to communicate technical information clearly to non-technical users.
Strong organizational skills and attention to detail.
High school diploma or equivalent required

 

Preferred Skills:

Experience in a call center environment
Demonstrate a service philosophy in all interactions
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.
Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

#LI-LATAM

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

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technical support empleos en guadalajara jal.

Technical Support Agent

Sr. Test Development Engineer

Support Engineer, Technical / Technical Support Engineer

Technical Support Representative

Service Desk Agent

Support Engineer, Technical / Technical Support Engineer

Product Support Specialist

Software QA Engineer Intern (AI-Powered)

Console Operations and Batch Monitoring (Production Control)

Technical Support Representative (TU)

Bilingual Customer Service Advisor — Guadalajara

QA Analyst (On site - Midtown Jalisco, GDL)

L1 Support Hero

Information Technology Process Engineer I

Application Support Analyst – Dynamics 365 | Early Career

Customer Success Representative

Remote Executive Assistant, Operations & Compliance Support (LATAM)

Tecnico de Soporte/Pruebas

Customer Support Consultant

Technical Project Manager

Quiero recibir la alerta de empleo más reciente para technical support en guadalajara jal.

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