20 publicaciones de empleo destacadas de technical product customer support (saas platform) en ecatepec, mex (¡Están contratando!)

Technical Product Customer Support (SaaS Platform)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Servicios financieros
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Customer Support Specialist (AI SaaS Platform)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Application Support Specialist (SaaS)
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Technical Partner Support & QA Specialist
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Microsoft Office
- JavaScript
Postulación rápida
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
MEX - Technical Implementation & Support Engineer
Tidal —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- JavaScript
- Python
Postulación rápida
Technical Support Analyst – SQL (Remote - Mexico Only)
Varicent —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- Experiencia en bases de datos
- SQL
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
End User Support Specialist – Level 2
Mapal Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Support Engineer, Technical
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- ERP systems
- Experiencia en bases de datos
Postulación rápida
Support Specialist
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
Product Manager
Olly Olly —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
MEX - AI Training & Client Success Specialist
Tidal —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Administración de personal
- Inglés
Postulación rápida
Senior Data Analyst, Customer Operations
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- SQL
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
14d
Support Engineer, Technical
QAD —Ciudad de México, CDMX
- Incluye fines de semana
- Informática
- ERP systems
- Experiencia en bases de datos
Product Enablement Team Lead
Workana —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Technical Support Engineer 2 (Mexico City)
Datadog —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Plan de adquisición de acciones empresariales
Postulación rápida
Principal Engineer, Critical Support
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Oracle
- Informática
- ERP systems
Postulación rápida

Quiero recibir la alerta de empleo más reciente para technical product customer support (saas platform) en ecatepec, mex

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Technical Product Customer Support (SaaS Platform)

Hire Overseas
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 1 día

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Chat en vivo
Inglés
Atención al cliente
Servicios financieros
SaaS
Habilidades de comunicación

Descripción completa del empleo

We're looking for a Technical Product Customer Support Specialist to help users navigate a financial SaaS platform. You will manage support operations independently during your shift, handling incoming tickets and live chat inquiries via Intercom, building efficiency systems, and ensuring nothing falls through the cracks between shifts.

This is a solo shift role. You will be the only support person on during your hours, operating in an asynchronous environment where stakeholder responses may take time. You need to be comfortable owning the support queue independently, making good judgment calls on escalation, and keeping the customer experience consistent without real-time backup. If you are technically capable, highly organized, and take pride in resolving issues thoroughly rather than just closing tickets, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of US Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role works Monday to Friday, 12:00 PM to 8:00 PM US Eastern Time
Work on an innovative product at the intersection of fintech and automation
Hands-on experience with internal tools and real customer workflows

What You'll Work On

Customer Support and Ticket Management

Handle incoming support tickets and live chat inquiries via Intercom, ensuring timely and accurate responses throughout your shift
Provide real-time chat support while maintaining consistent coverage from start to end of shift
Flag and escalate urgent or high-priority tickets to the Customer Support Manager when needed
Coordinate with the morning shift teammate to ensure smooth handoffs and continuity of unresolved tickets across shifts

Efficiency and Process Improvement

Build and maintain macros for frequently asked questions to improve response speed and consistency
Contribute to the development of SOPs, workflows, and internal documentation
Consolidate recurring questions and surface patterns to the co-founder or manager through structured syncs rather than ad-hoc messaging

Internal Tooling and Systems

Navigate custom dashboards and internal tools built on Retool to verify user data, transactions, and platform activity
Assist users with issues related to onboarding, KYC, payouts, and integrations
Maintain accurate documentation of support activity and resolution steps

Onboarding and Training Support

Support onboarding efforts for new customers as needed
Assist in training new support hires when required

What You Bring

2 to 3 years of experience in customer support for a fintech, SaaS, or developer tool
Strong written English with the ability to explain complex workflows in simple terms
Comfortable using support platforms such as Intercom, Zendesk, or similar tools
Tech-savvy with the ability to pick up internal tools quickly and troubleshoot without hand-holding
Able to work independently during a solo shift with no immediate team support available
Strong prioritization and ownership mindset with the ability to manage support flow under delayed-response conditions
Reliable and organized with the ability to manage multiple chats simultaneously without dropping the ball

Nice to Have

Experience with KYC processes, payout systems, or developer-facing tools
Familiarity with Retool or similar internal tooling platforms
Background supporting financial services or payments products
Experience building support macros, SOPs, or internal documentation
Prior experience training or onboarding new support team members

How to Apply

Please include:

Your updated resume
A short Loom video (1 to 2 minutes) describing your experience with chat-based customer support and walking through how you handle a technical issue you could not immediately resolve

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are technically capable, clear in your communication, and can own a support queue independently during a structured shift, this role gives you the tools and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para technical product customer support (saas platform) en ecatepec, mex

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