20 publicaciones de empleo destacadas de technical support executive en coyoacán cdmx (¡Están contratando!)

Senior Technical Support Executive
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
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- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
2d
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Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
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UST —Ciudad de México, CDMX
- Administración de personal
- PMP
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Element Fleet Management —Ciudad de México, CDMX
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WAI GLOBAL —Tlalnepantla, Méx.
- Home Office (Desde casa)
- Microsoft Excel
- Maestría
- SQL
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Head of Recruitment (LatAm)
Hire Overseas —Argentina Poniente, CDMX
- Tiempo completo
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- Inglés
- Reclutamiento
- Vacaciones adicionales o permisos con goce de sueldo
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CAROLINA LOGISTICS MEXICO —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Mejora continua
Postulación rápida
17h
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Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- Administración de personal
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Takeda Pharmaceutical —Cuajimalpa, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Maestría
Manager, Technical Services Engineering (Support)
MongoDB —Ciudad de México, CDMX
- Azure
- Administración de personal
- Experiencia en ventas
- Permiso de maternidad y paternidad
10d
AI Consultant
Creatio —Ciudad de México, CDMX
- ERP systems
- Inglés
Postulación rápida
Remote Executive Assistant, Operations & Compliance Support (LATAM)
FreedUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
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Business Strategy & Operations Specialist
Ford Motor Company —Naucalpan, Méx.
- Microsoft Powerpoint
- Microsoft Excel
- Análisis de datos
Senior Project Manager, Global Workplaces
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
Technical Team Lead
Infosys —Ciudad de México, CDMX
- Informática
- Microsoft Office
- Licenciatura
Postulación rápida
4d
Senior Product Management
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Desktop Support Engineer (Level 1)
NSC Global —Los Reyes, Méx.
- Tiempo completo
- Word processing
KAE Naranjas
Chobani —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
8d
Senior Project Manager (TELCO)
APPLY —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
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Senior Technical Support Executive

Infosys -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 5 días

Cualificaciones

TCP
Microsoft Excel
Microsoft Outlook
Administración de personal
LAN
Microsoft Office
Habilidades de organización
SharePoint
Seguridad
TCP/IP
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Senior Technical Support Executive
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Available service hours: 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
Basic networking knowledge

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Communication & Relationships Skills

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

Communicate at all levels
Ability to work across organizational and professional boundaries
Excellent verbal and written communication skills
High level of interpersonal skills, including active listening and understanding
Good organizational skills and ability to prioritize workloads.
Work to tight deadlines / service levels
Business etiquette
Broad knowledge of IT products, services and terminology

Aptitudes

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Ability to work as pat of a team or on own initiative.
Customer focused
Proactive
Self-Motivated
Patient
Innovative
Flexible

Job duties and responsibilities

To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

To participate in an on call rote, providing first line support service to users.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times.

Education and other requirement

Experience (12-18 Months)
Willingness to work in rotational shifts
Experience of at least 12 – 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

Understanding of ITIL working practices
Problem solving associated with a mixed computing environment.

Postulación rápida

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technical support executive empleos en coyoacán cdmx

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KAE Naranjas

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Quiero recibir la alerta de empleo más reciente para technical support executive en coyoacán cdmx

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