20 publicaciones de empleo destacadas de principal engineer, critical support en ciudad de méxico (¡Están contratando!)

Principal Engineer, Critical Support
QAD —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en bases de datos
- SQL
- C++
Principal Engineer, Critical Support
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Oracle
- Informática
- ERP systems
Postulación rápida
Airport Supervisor, FIFA World Cup 26™ | Felipe NLU (AIFA)
FWC2026 —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Senior Technical Support Engineer
Bentley Systems —Ciudad de México
- Azure
- Habilidades de comunicación
Senior Corporate Counsel â€“ Mexico Sales Support
Cisco Systems —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
- Contratos
Tournament Operations Event Roles FIFA World Cup 26 Mexico City
FIFA World Cup 2026 —Ciudad de México, CDMX
- Incluye fines de semana
- Gestión de venta al por menor
Technical Support Engineer 1 (Mexico City)
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Linux
- Plan de adquisición de acciones empresariales
Requisition to Pay Senior Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Inglés
- Microsoft Office
- Liderazgo
3d
Engineer
ROSEN Group —Ciudad de México, CDMX
- Licenciatura
Technical Product Engineer - 100% Remote
Progressive Automations —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- ERP systems
- Inglés
Postulación rápida
BCG Platinion | Senior Consultant, Enterprise Solutions - Advanced Planning Systems - Kinaxis
Boston Consulting Group —Ciudad de México
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
Middleware Integration Specialist (TIBCO Platforms)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Experiencia en bases de datos
Director, Technical Support Engineering
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Informática
- DevOps
- Plan de adquisición de acciones empresariales
Principal, Program Management
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Mejora continua
Tournament Operations Event Roles – FIFA World Cup 26™ | Mexico City
FWC2026 —Ciudad de México, CDMX
- Incluye fines de semana
- Gestión de venta al por menor
Postulación rápida
Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
EV Charging & Energy Public Policy Manager, LATAM
Tesla —Colonia Lomas de Chapultepec, CDMX
- Inglés
- Disponible para viajar
- Negociación
Support Engineer L2 - Microsoft Dynamics 365
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
Sr. Ad Ops Demand Mgmt Specialist (LATAM)
Netflix —Ciudad de México, CDMX
- Administración de personal
- PMP
- Inglés
Associate- Performance Improvement / Consulting
Alvarez and Marsal —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
10d

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Principal Engineer, Critical Support

QAD -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Windows Server
UNIX
Experiencia en bases de datos
SQL
C++
Linux
SaaS
Shell Scripting
Debugging

Descripción completa del empleo

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

This position requires candidates to be based in Mexico; you can work remotely from your Home office.

Job Description

The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST). You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.

What you'll do:

Lead Resolution: Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
Technical Authority: Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
Mentorship: Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.
Proactive Improvement: Identify trends to minimize recurring issues and advocate for product enhancements that improve reliability.
Cross-Functional Collaboration: Partner with Subject Matter Experts (SMEs) and Engineering to implement long-term fixes and process improvements.

Qualifications

Experience: 6+ years of experience in enterprise product support [user prompt].
Technical Expertise: Proven track record in advanced troubleshooting and handling high-impact technical tickets.
Leadership: Demonstrated ability to lead complex investigations and mentor junior technical staff.
Communication: Ability to collaborate effectively with cross-functional teams and communicate clearly with customers during high-pressure situations.

Technical Skills

Proficiency in debugging and troubleshooting Unix, Windows Servers and network environments.
Programming knowledge in C, C++, Unix scripting, and Progress for issue resolution.
Expertise in Progress DBA tasks, including database optimization, backup/restore, and performance monitoring.
Strong Linux skills and basic SQL knowledge for database queries and troubleshooting.
Experience with QAD product installation, configuration, and administration.
Familiarity with cloud-based systems, SaaS solutions, and integration methodologies.
QAD PKS or other relevant industry certifications are a plus.

Soft Skills:

Strong analytical and problem-solving abilities.
Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Customer-focused mindset with a commitment to delivering high-quality service.

Additional Information

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About QAD:

#LI-Remote

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