20 publicaciones de empleo destacadas de ai customer support en ciudad de méxico (¡Están contratando!)

AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
IT Support
ON.energy —Ciudad de México, CDMX
- Administración de personal
- Linux
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
1d
AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Level 1 Technical Support Specialist - Mexico
March Networks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Salesforce
- Inglés
Postulación rápida
2d
Customer Support Engineer
Paymentology —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
9d
AI Onboarding Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AI Operations Executive
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Portfolio Enablement Consultant
Atos —Ciudad de México, CDMX
8d
Associate Technical Support Specialist
Milestone Technologies, Inc. —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento
12d
Customer Success Executive
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Support Advisory
Microsoft —Ciudad de México
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
Delivery Specialist
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
Computer Operator
Kyndryl —Colonia Polanco, CDMX
- Tiempo completo
- Oracle
- Inglés
- SQL
Customer Service Agent
BIGO TECHNOLOGY PTE. LTD. —Ciudad de México, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Tier 2: Support Agent
Aplazo —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Servicios financieros
Postulación rápida
Spanish Audio Specialist - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
11d
eLearning Developer/ Specialist
Sitetracker —Ciudad de México, CDMX
Product Intern (full-time)
Emma – The Sleep Company —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Horarios flexibles
23h
Inside Sales & Customer Support Specialist (Remote, please apply in English only)
Tameson —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Maestría
1d

Quiero recibir la alerta de empleo más reciente para ai customer support en ciudad de méxico

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AI Customer Support

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

Refina tu búsqueda

ai customer support empleos en ciudad de méxico

AI Customer Support

IT Support

AI Specialist

Customer Support Executive - REMOTE

Level 1 Technical Support Specialist - Mexico

Customer Support Engineer

AI Onboarding Specialist

AI Operations Executive

Portfolio Enablement Consultant

Associate Technical Support Specialist

Customer Success Executive

Technical Support Advisory

Delivery Specialist

Computer Operator

Customer Service Agent

Tier 2: Support Agent

Spanish Audio Specialist - Freelance AI Trainer Project

eLearning Developer/ Specialist

Product Intern (full-time)

Inside Sales & Customer Support Specialist (Remote, please apply in English only)

Quiero recibir la alerta de empleo más reciente para ai customer support en ciudad de méxico

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