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Technical Account Manager, Digital Transformation
Google —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
5h

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Technical Account Manager, Digital Transformation

Google -
Ciudad de México, CDMX

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Información del empleo

Hace 5 horas

Cualificaciones

Administración de personal
Informática
Inglés
Google Cloud Platform
Licenciatura
Requisitos comerciales
Gestión de cuentas

Descripción completa del empleo

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Please submit your resume in English - we can only consider applications submitted in this language.

Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
2 years of experience in a technical project management or a customer-facing role.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.

Preferred qualifications:

Experience translating business requirements into technological solutions.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Experience in application or workload migration to public cloud providers.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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