Objetivo del puesto:
Liderar la estrategia de atención y resolución de reclamos de clientes y proveedores, asegurando análisis efectivos, respuestas ágiles y soluciones estructuradas que impulsen la mejora continua del producto, empaque y procesos, gestionando a un equipo de aproximadamente 6 personas.
Responsabilidades clave:
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Gestionar Control de Calidad enfocado en la atención a clientes de acuerdo a las políticas, reglamentos, procedimientos, especificaciones, métodos de prueba e instructivos establecidos, considerando los requisitos de cumplimiento en el Sistema de Gestión de la Calidad y Política, para garantizar la atención correcta y oportuna en reclamos de clientes internos y externos con análisis, solución de problemas y seguimiento de acciones a través de; Liderar el seguimiento de quejas, devoluciones y acciones correctivas y coordinar visitas técnicas a clientes.
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Supervisar la ejecución de análisis de causa raíz y metodologías 8D.
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Monitorear KPIs de calidad, scrap, devoluciones. Liderar iniciativas de mejora continua en productos y procesos.
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Dirigir y coordinar actividades de calidad para asegurar el cumplimiento de estándares, garantizando la satisfacción del cliente y la mejora continua.
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Atender las reclamaciones de producto terminado, para dar servicio al cliente cuando se requiera.
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Supervisar y controlar la identificación de productos y materiales no conformes, física y documentalmente, para evitar su uso, venta equivocada o mal intencionada.
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Administrar los recursos humanos, materiales y financieros, para mantener la operación del subproceso de control de calidad
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Gestionar las actividades relacionadas con los sistemas de trabajo implantados en el departamento y en la empresa, para garantizar su desempeño y cumplimiento a los objetivos establecidos.
Requisitos:
Ingeniería o licenciatura afín.
Mínimo 3 años en sistemas de gestión, atención a cliente y/o proveedor y resolución de problemas.
Deseable experiencia en industria automotriz u OEM y certificaciones como Six Sigma (Green o Black Belt).
Inglés 70%.
Conocimiento de ERP (SAP u Oracle).
Competencias: Enfoque en cliente, pensamiento analítico, sentido de urgencia, comunicación efectiva y colaboración transversal.
Ubicación en Tepexpan,
horario de lunes a viernes de 8:00 a 17:30, con movilidad entre plantas.
About us:
Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to
https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan dcuments.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
