Overview:
CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
The Opportunity
Your Impact
The main purpose of the role is to execute US portfolio services (Payroll / Hires / Changes / Terminations for Sales Function) leveraging Standard Model of Incidences Consolidation Process ensuring service delivery and SLA fulfilment.
This services are currently migrating to México´s HUB and this position will be participating in the transition process (Knowledge Capture, Knowledge Transfer, Ramp Up, Go Live and Satabilization).
Responsibilities:
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Execute US portfolio services focused on sales (Payroll / Hires / Changes / Terminations):
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Receive incidence and validate fulfilment of requirements
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Capture incidence information in payroll system
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Ensure payroll meets operation controls
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Monitor tickets reception and release ensuring SLA compliance
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Ensure good customer service and guarantee Service Level Agreements timing and delivery
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Responsible of proper escalation for daily resolution issues
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Deliver services at the defined at the SLAs/KPIs
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Contiue communication and support with local functional teams
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Conciliate and document process deliverables for audit preparation
Qualifications:
Who Are We Looking For?
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Bachelor’s Degree in in Industrial Enginner, Accounting, Finance, Business Administration or Related Field
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Experience in payroll, accounting or finance processes (desirable)
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Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook
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Strong English oral and written communication skills
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Customer focused, adaptable, strong follow up and organizational skills
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Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process
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Ability to handle multiple tasks at the same time
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Analytical skills
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Action-oriented and problem solving skills
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Team player and highly collaborative
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Untouchable integrity and ethics
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Functional and technical expertise to provide solutions
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Attention to detail and high organization, ability to work independently to meet deadlines
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Excellent follow-up skills
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Ability to work under pressure
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us:
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Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
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And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
