Are you passionate about delivering world-class technical support and helping customers find the right pump solutions for their needs? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new CSSC Application Engineer, you will be providing expert technical advice and quotations to customers, ensuring they receive the optimal Grundfos product and system solutions for their applications. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
This position reports directly to the CSSC Manager and will operate daily out of the Apodaca or Monterrey, Nuevo León facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.
What you will be doing
As a key part of the Customer Sales & Service Centre (CSSC) Back Office team, you'll create impact by Delivering technically advanced customer support that strengthens relationships and drives business growth through exceptional service and solution expertise.
Your main responsibilities include:
-
Provide technical assistance on product sizing, applications, system solutions, accessories, installations, and pricing to ensure functionality in practice
-
Support sales teams by handling tenders and projects, including dimensioning, specifications, calculations, delivery timelines, and maintenance guidance
-
Process special orders and inquiries in coordination with suppliers while following up on customer interactions within set SLAs
-
Identify business opportunities during customer interactions and hand over leads to external sales teams
-
Collaborate with product segments and suppliers to resolve complex technical issues where local problem-solving is not available
-
Maintain accurate customer master data for your portfolio of accounts
