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ServiceNow Business Analyst

Lenovo -
Federal, CDMX

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Información del empleo

Cualificaciones

Gestión de servicios de TI
Análisis de negocios
Licenciatura
Pruebas de aceptación de usuario
ServiceNow
Requisitos comerciales
Habilidades de comunicación
Tecnologías de la información

Descripción completa del empleo

General Information

Req #

100016985

Career area:

Information Technology

Country/Region:

Mexico

State:

Distrito Federal

City:

Mexico D.F.

Date:

Tuesday, May 26, 2026

Additional Locations:

Mexico

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Mexico City office and will support customers across North America and Latin America.

Key Responsibilities

Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
Assist in translating business needs into functional specifications and user stories
Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
Help maintain documentation including process flows, requirement documents, and knowledge base articles
Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
Monitor and report on system performance, usage, and issues
Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
Stay updated with ServiceNow features, best practices, and industry trends

Required Qualifications

Bachelor’s degree in Information Technology, Business Administration, or a related field
0-2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
Must be based in Mexico (LATAM)

Preferred Qualifications

Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
Familiarity with other ITSM tools is a plus
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work collaboratively in a team environment
Willingness to learn and adapt in a fast-paced setting
Basic knowledge of Agile/Scrum methodologies is an advantage

Additional Locations:

Mexico

Mexico

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