16 publicaciones de empleo destacadas de senior python developer, risk en city, hid (¡Están contratando!)

Customer Support Manager
Apollo.io —City, Hgo.
- Administración de personal
- Salesforce
- Capacitación
Team Base Camp Security Specialist
FIFA —City, Hgo.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Customer Advocate
Apollo.io —City, Hgo.
- Administración de personal
- Experiencia en ventas
- Salesforce
Ejecutivo de Atención y Servicio – Flotillas (autos)
Marsh —City, Hgo.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Microsoft Office
- Oportunidades de crecimiento
Jefe de Producción.
PPG —Acolman, Méx.
- Incluye fines de semana
- Administración de personal
- Ingeniería
- Mejora continua
Postulación rápida
9d
Lider de Siniestros Autos
Marsh —City, Hgo.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Oportunidades de crecimiento
Team Leader- Project management phase 1
PKC Group —Huehuetoca, Méx.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Apprenticeship Training Coach
Trigon Recruitment Ltd —City, Hgo.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Sales Engineer
Yalo —City, Hgo.
- Experiencia en ventas
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Maintenance supervisor
PPG —Acolman, Méx.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Mantenimiento
- Seguro de vida
Postulación rápida
9d
Service delivery manager
Watershed Technology —City, Hgo.
- Tiempo completo
Account Manager - Food & Nutrition LATAM North
Wego Chemical Group, LP —México, Méx.
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
Account Executive - Fuel & Fleet (Ejecutivo de Cuenta - Combustible y Flotas) - Mexico City
Clara —City, Hgo.
- Administración de personal
- Experiencia en ventas
- Inglés
Gerente de Calidad, Atención al Cliente y Proveedores
PPG —Acolman, Méx.
- Tiempo completo
- Oracle
- ERP systems
- Inglés
Postulación rápida
10d
Analista de Cobranza Fiduciario
Marsh —City, Hgo.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Ingeniería
- Inglés
10d
Class 2 HIAB Driver
Enerveo —City, Hgo.
- Tiempo completo
- Administración de personal
- Trabajo al aire libre

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Customer Support Manager

Apollo.io -
City, Hgo.

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Información del empleo

Cualificaciones

Ventas SaaS
Administración de personal
Salesforce
Capacitación
Atención al cliente
HubSpot

Descripción completa del empleo

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

As a Customer Support Manager, you will play a critical role in driving the success of our customer support team. You will be responsible for monitoring team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products.

Required:

4+ years in a customer-facing SaaS role (Customer Support, Customer Success, or Customer Experience)

• 2+ years in a people management role with direct responsibility for Team Leads or senior ICs • Demonstrated experience owning team performance against KPIs including CSAT, SLA adherence, handle time, and response times

Proven ability to execute OKR initiatives and drive departmental improvement programs

Deep customer experience expertise with a proven ability to diagnose CX gaps, own escalation resolution end-to-end, and drive measurable improvements in customer satisfaction

Executive escalation handling with comfort owning high-stakes customer situations, communicating clearly to senior stakeholders, and closing escalations with minimal oversight

Data literacy with the ability to track, interpret, and act on performance metrics independently

• Experience with support tooling and CRM platforms (e.g., Intercom, Salesforce, Zendesk) Preferred: • Experience in a high-growth SaaS or PLG environment

Familiarity with AI-assisted support tooling or automation platforms

Exposure to workforce management, support operations, or knowledge base programs

Responsibilities

Customer Experience & Escalation Ownership

Own resolution of complex customer escalations, acting as the senior judgment layer between Team Leads and the Director of Support.

Drive measurable improvements in CSAT, response times, handle time, and product engagement through targeted coaching and process interventions.

Identify recurring customer experience gaps and partner with CX, Knowledge Base, and Support Ops teams to close them through scalable solutions.

Leverage AI-assisted support tooling and interaction data to surface trends, inform coaching decisions, and improve customer outcomes at scale.

People Leadership & Team Development

Lead, coach, and develop a team of Team Leads responsible for frontline support execution, quality, and cultural health.

Conduct structured 1:1s with all direct reports with clear agendas, actionable feedback, and documented follow-up commitments.

Build individual development plans for Team Leads with defined milestones, career pathways, and accountability checkpoints.

Operational Excellence & OKR Execution

Own the day-to-day operational health of assigned support pods, ensuring consistent adherence to SLAs, CE standards, and departmental expectations.

Lead and execute assigned OKR initiatives end-to-end, with clear tracking, reporting cadences, and cross-functional coordination.

Partner with Workforce Management, Support Operations, and Data partners to monitor performance signals and respond proactively to capacity or quality risks.

Define and enforce team-level processes, escalation paths, and documentation standards that drive consistency and reduce variability across pods.

Cross-Functional Partnership

Partner closely with Operations, Workforce Management, Support Operations, Data, Customer Experience, and Knowledge Base teams to align on priorities and drive shared outcomes.

Represent the frontline support perspective in cross-functional planning, surfacing team health signals and customer friction points to relevant stakeholders.

Communicate team performance, OKR progress, and escalation trends to the Director of Support with clarity and consistency.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

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senior python developer, risk empleos en city, hid

Customer Support Manager

Team Base Camp Security Specialist

Manager, Customer Advocate

Ejecutivo de Atención y Servicio – Flotillas (autos)

Jefe de Producción.

Lider de Siniestros Autos

Team Leader- Project management phase 1

Apprenticeship Training Coach

Sales Engineer

Maintenance supervisor

Service delivery manager

Account Manager - Food & Nutrition LATAM North

Account Executive - Fuel & Fleet (Ejecutivo de Cuenta - Combustible y Flotas) - Mexico City

Gerente de Calidad, Atención al Cliente y Proveedores

Analista de Cobranza Fiduciario

Class 2 HIAB Driver

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