Support Engineering Specialist
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are expanding our Support organization to meet the rapid growth of VM Essentials and Morpheus Enterprise deployments across enterprise and partner ecosystems. As a Support Engineer, you will help customers deploy, operate, and troubleshoot our virtualization and cloud management solutions. Your work will directly influence customer success, Proof of Concept (PoC) outcomes, and long‑term adoption.
Responsibilities:
- Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
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Diagnosing and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
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Drive timely resolution of support cases in alignment with SLAs.
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Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
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Document solutions, FAQs, and best practices to improve internal knowledge bases.
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Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
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Provides guidance and mentoring to less- experienced staff members.
Education and Experience Required:
- Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
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Advanced English communication skills
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3+ years of experience supporting virtualization, cloud, or datacenter systems.
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Linux is must.
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Strong troubleshooting in compute, storage, networking, or automation solutions.
Nice To Have:
- Experience with PoCs, deployments, or customer‑facing technical roles.
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Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
