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ITOM Developer - CMDB and Discovery

Infosys -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Cualificaciones

SOAP
JavaScript
Pruebas de aceptación de usuario
ServiceNow

Descripción completa del empleo

Job Title: ServiceNow ITOM – CMDB and Discovery Developer
Experience level:

5+ years of strong experience and proven specialization in ServiceNow ITOM implementation
Strong Hands on – CMDB and Discovery - Major
Strong knowledge of ITIL processes and best practices

Preferred Certifications:

ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB & CSDM

Job Description

Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.
Perform troubleshooting and root-cause analysis for Discovery/CMDB issues (E.g., MID Server connectivity, ECC queue, pattern failures, duplicates).
Support testing activities: unit testing, regression testing, UAT support, and production deployment.
Collaborate with cross-functional teams (network/security/app owners) to enable discovery and integration.
Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
Design and implement ITOM processes and workflows to meet client requirements.
Client-side and server-side JavaScript scripting (Client Scripts, Script Includes, Business Rules)
Provide training and support to end-users and stakeholders.

Soft skills

Excellent Analytical and troubleshooting skill.
Excellent in Verbal, written communication.
Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
Practical experience with agile methodologies/tools
Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

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