15 publicaciones de empleo destacadas en telecom solutions (¡Están contratando!)

VoIP Network Support Technician
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
IT Service Management (ITSM) Specialist
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
2710 - Electronic Hardware Design & Release Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- C++
Postulación rápida
Network Engineer - Fully Remote - ONLY MEXICO
Scalepex —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
- Python
Postulación rápida
Cloud Architect/engineer
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
Postulación rápida
5003 Chassis Design & Release Engineer Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
Postulación rápida
Business Unit Analyst
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
2709 - Electronic Validation Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Análisis de datos
- Inglés
Postulación rápida
5007- Interiors Design Release Engineer DRE Med.
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
Site Reliability Engineer
Tyk Technologies —México
- Home Office (Desde casa)
- Azure
- Administración de personal
- Linux
Postulación rápida
9d
5006 Interiors DRE Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
5008 Interiors Design & Release Engineer SR
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Seguro de la vista
Postulación rápida
Sales Director – DNO Cloud (Mexico)
LotusFlare —Ciudad de México, CDMX
- Trabajo híbrido
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
7h
IT Sourcing Specialist
Corning —Obispado, N. L.
- Administración de personal
- ERP systems
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
11h
IT Procurement Analyst
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
11h

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VoIP Network Support Technician

VIVANT CORP
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

TCP
Inglés
DHCP
VoIP
DNS
TCP/IP

Descripción completa del empleo

[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.

[Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you!

About the Role:

This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered.

ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED.

This is NOT a desktop support role.

If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply.

We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting.

We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.

At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work.

Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

Requirements

Your day to day life as a Support Engineer:

Answer incoming client calls related to VoIP, internet, or WIFI issues
Work tickets involving call quality, dropped calls, network drops, or routing problems
Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
Assist with PBX provisioning, phone registration, and softphone setup
Prioritize outages (phones down, internet down, WiFi down)
Document every step clearly and communicate status updates professionally
Escalate advanced issues to senior telecom engineers when appropriate
Maintain ticket SLAs with clear, fast response times

Key Responsibilities:

First-level support for VoIP, networking, and connectivity issues
Troubleshoot SIP, call quality, latency, jitter, and registration failures
Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
Provision phones, extensions, voicemail, call flows, and SIP trunk configs
Manage and prioritize tickets through our help desk system
Escalate complex problems with proper documentation
Update knowledge base articles and internal processes

Table Stakes:

Minimum Requirements (applications missing these will not be considered)

A minimum of 2 years’ proven experience in VoIP or network support – this is essential
Practical expertise with:
SIP, PBX systems, and SIP trunks
Routers, switches, and WiFi troubleshooting
Exceptional verbal and written communication skills, with an ability to build rapport and engage effectively in a remote environment.

A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss

In-depth knowledge of:

Knowledge of TCP/IP, DNS, DHCP, and NAT protocols
Basic understanding of routing and switching concepts
Experience using help desk ticketing systems
Ability to communicate technical information clearly and simply to non-technical users
Excellent written communication skills, including accurate note-taking and comprehensive documentation
A customer-focused mindset with the ability to stay calm and professional under pressure

Nice to Have

CompTIA Network+, CCNA, or VoIP-related certifications
Experience in telecom, MSP, or VoIP carrier environment
Experience with Poly, Grandstream, or cloud PBX platforms

Benefits

Perks & Growth Potential:

Competitive Salary + Bonuses – The harder you work, the more you earn.
Career Growth – As the company expands, we want you to grow with us.
Leadership Opportunities – If you can build and manage a sales team, we’ll back you all the way.

Schedule:

Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Compensation:

Monthly Base Salary: $1,500 – $2,500 USD.
Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
Note: This range covers base pay only; all other benefits will be discussed during the offer stage.

Join Vivant and take your career to the next level!

Postulación rápida

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telecom solutions empleos

VoIP Network Support Technician

IT Service Management (ITSM) Specialist

2710 - Electronic Hardware Design & Release Engineer ADV

Network Engineer - Fully Remote - ONLY MEXICO

Cloud Architect/engineer

5003 Chassis Design & Release Engineer Jr

Business Unit Analyst

2709 - Electronic Validation Engineer ADV

5007- Interiors Design Release Engineer DRE Med.

Site Reliability Engineer

5006 Interiors DRE Jr

5008 Interiors Design & Release Engineer SR

Sales Director – DNO Cloud (Mexico)

IT Sourcing Specialist

IT Procurement Analyst

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