Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
At Sovos, we're transforming how companies around the world manage tax compliance-helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As an AI Implementation Engineer, you will build the AI and automation tooling that powers Sovos' global customer-support organization, taking ideas from zero to one and turning successful experiments into production-grade support infrastructure.
You'll be responsible for designing, building, and integrating the AI-powered tools, automations, and APIs that make Sovos customer support faster, smarter, and more consistent. Working closely with the Conversation Designer, Salesforce team, and AI vendors, you'll ship prototypes, harden them into production systems, and weave AI capabilities into Sovos' existing support stack-Salesforce, TheLoops, Ask Sovi, and internal analytics.
More specifically, you will:
- Prototype and build AI-powered tools, automations, and integrations for customer support use cases including agent assist, triage, summarization, and knowledge retrieval
Take ideas from concept to working prototype in days-not months- -using LLM APIs, MCP, and lightweight integration patterns
- Productionize successful prototypes: add monitoring, error handling, access controls, and documentation
- Integrate AI tooling with Salesforce (cases, knowledge, Experience Cloud), TheLoops, Ask Sovi, and internal data systems via APIs and webhooks
- Build reliable data pipelines that feed AI agents with clean, current product, case, and knowledge data
- Stand up sandbox and test environments to safely evaluate new models, features, and vendors
- Instrument every AI feature with the metrics needed to prove impact: deflection, accuracy, CSAT, and time-to-resolution
- Run structured evaluations of new models, prompts, and vendors; write up findings for support leadership
- Partner with the Conversation Designer on agent tooling, prompt files, and retrieval configurations
- Collaborate with the Salesforce developer on shared platform work including flows, APIs, and case routing
- Share patterns, code, and learnings back to the broader GSS AI community of practice
What We Need From You
- 4+ years of software engineering, data/analytics engineering, or solutions-engineering experience with a strong building track record
- Production experience with Python and/or JavaScript/TypeScript, including integrations against REST APIs, webhooks, and enterprise SaaS platforms
- Hands-on experience shipping at least one LLM-powered feature to real users (internal or external)
Working knowledge of Salesforce APIs or willingness to ramp quickly- -direct Salesforce experience is a strong plus
- Experience with SQL and analytics tooling (Snowflake, Looker, or similar) to validate feature impact
- Bachelor's degree in Computer Science, Engineering, Analytics, or related field; equivalent experience accepted
A builder at heart- -you'd rather ship a rough prototype Friday than a polished spec next quarter
- Strong analytical instincts; you reach for data before arguing about features
- Comfortable in ambiguous, fast-moving problem spaces and able to operate without a PM spec
Curious about AI but grounded- -you can tell the difference between real capability and hype
- A clear written communicator who can turn a technical result into a one-paragraph takeaway for senior leaders
- Fluent English communicator, able to operate across US, LATAM, and EMEA time zones
- Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time-Off
- Comprehensive Health benefits
- Meal Vouchers to assist with food expenses
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
