Call Center Services International is looking for an energetic Sales Trainer to guide learning and development efforts in our Auto Refinance team. In this key position, you will look at how things are currently done and find gaps in training to build a strong learning plan. This plan will include many different tools like online lessons, step-by-step guides, and other teaching materials to make sure every team member has the right skills to succeed.
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Create and follow a plan to figure out exactly what training is needed.
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Work closely with leaders, managers, and other trainers to make sure learning goals match company goals.
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Collect and look at data to help create focused training materials.
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Turn research results into high-quality training tools and resources.
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Plan and run new training programs and make the materials needed to support them.
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Check all training content carefully for quality before it is used.
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Keep a central, updated library of all training documents and tools.
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Lead training sessions for new hires and provide ongoing learning for current staff.
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Watch employee performance numbers to see how well the training works and find ways to get better.
