15 publicaciones de empleo destacadas de ai engineer en monterrey, nle (¡Están contratando!)

Sr Support Engineer 2
Blue Yonder —Monterrey, N. L.
- Tiempo completo
- Azure
- Informática
- Java
4d
10 - Manager, Engineering Program/Project Management 2
Celestica —Monterrey, N. L.
- Licenciatura
- Disponible para viajar
- Experiencia en manufactura
1d
Senior HashiCorp Engineer
Accenture —Monterrey, N. L.
- Tiempo completo
- Azure
- Inglés
13d
DevOps Engineer, Sr with Azure - MTY
Globant —Monterrey, N. L.
- Azure
- Administración de personal
- DevOps
Vice President, Production Operations (Mexico)
Fictiv —Santa Catarina, N. L.
- Español
- Microsoft Excel
- Administración de personal
Postulación rápida
Senior HashiCorp Vault Engineer
Accenture —Monterrey, N. L.
- Tiempo completo
- Azure
- Inglés
13d
QA Engineer
Surt AI —Monterrey, N. L.
Postulación rápida
Cloud Network Admin
Epicor —Monterrey, N. L.
- Tiempo completo
- Azure
- Informática
- ERP systems
Sr. Engineer - Infrastructure Services S 4B
EDM S de RL de CV —Monterrey, N. L.
- Administración de personal
- Inglés
- Experiencia en bases de datos
Postulación rápida
9d
Operador de Almacen
APCS Mexico S DE RL DE CV —Apodaca, N. L.
- Español
- Gestión de inventario
- ERP systems
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
IT Recruiter
Epicor —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
DevOps Architect
Accenture —Monterrey, N. L.
- Tiempo completo
- DevOps
- Inglés
- JavaScript
13d
SAP Developer
KION Group AG —Guadalupe, N. L.
- DevOps
- Inglés
Operador General
APCS Mexico S DE RL DE CV —Apodaca, N. L.
- Capacitación
Postulación rápida
Senior Backend Software Engineer - Python
Trivelta —Monterrey, N. L.
- Python
Postulación rápida

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Sr Support Engineer 2

Blue Yonder -
Monterrey, N. L.

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Información del empleo

Tiempo completo
Hace 4 días

Cualificaciones

Power BI
Azure
Informática
Sistema de gestión de almacenes
Java
SQL
Licenciatura
JavaScript
Capacitación
SaaS

Descripción completa del empleo

Title: Sr Support Engineer 2

Scope:

The Senior Support Engineer is a customer-centric role dedicated to providing technical and functional support to ensure high customer satisfaction through exceptional service delivery. This role involves collaboration with customers, consultants, account managers, and partners to enhance solution stability and service quality. The engineer will advocate for Knowledge-Centered Service (KCS) and AI adoption while promoting supply chain best practices using continuous improvement and lean methodologies.

Role Summary

Responsibilities:

Deliver outstanding customer support for the BlueYonder WMS system, resolving complex issues to achieve high satisfaction and NPS scores.
Manage Tier 1/2 customer solutions, engage in early project implementation, and ensure adherence to SLA/SLO metrics, advocating for service quality and product stability.
Collaborate with account and project managers to improve consumption/adoption and champion continuous improvement.
Implement and enhance monitoring and diagnostics tools and procedures to improve solution stability and prevent incident recurrence.
Participate in the company's 24x7 support coverage in conjunction with overseas colleagues, including potential for out-of-hours coverage on-call.
Serve as a senior product expert within the support organization, managing escalations, enhancing service quality, and providing mentorship as needed.

Communication & Collaboration:

Communicate effectively with customers and stakeholders, demonstrating professionalism and empathy.
Collaborate with internal Blue Yonder teams, acting as a product SME and escalation gatekeeper, balancing soft and hard skills.

Competency Skillset Demonstration:

Exhibit technical expertise in industry-standard SaaS tools.
Serve as a senior solution expert for BlueYonder WMS product in both functional and technical areas.
Understand the supply chain industry domain, warehouse business processes, and SaaS KPIs.
Develop skills in solution architecture, Azure technologies, and related frameworks.

Qualifications:

Bachelor’s degree in computer science, engineering, or a related field.
8+ years of Technical-Functional experience in BlueYonder WMS in a support, consulting or development role.
Required proficiency in BlueYonder WMS-adjacent components like Integrator, Reporting, Page Builder, and MOCA language
Strong communication skills and ability to mentor team members.
Experience in lean methodology and automation for process improvement.
Ability to own escalations, work under pressure, and meet deadlines.
Intermediate SQL writing skills, or related database query language for Backend Support, Data validation, updates, and scripting.
Proficiency in Azure technologies, Power BI, and SaaS monitoring tools like AppDynamics or Splunk

Additional Qualifications:

API framework knowledge is a plus.
Proficiency in Java and code reading skills is a plus.
Proficiency in Postman & Elastic is a plus.
Proficiency in Blue Yonder WLM and Voice is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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ai engineer empleos en monterrey, nle

Sr Support Engineer 2

10 - Manager, Engineering Program/Project Management 2

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Operador de Almacen

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