20 publicaciones de empleo destacadas de it support en tacubaya cdmx (¡Están contratando!)

Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
6d
SC Assoc Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
- Programa de bienestar
2d
IT Application Support Lead
Aon Corporation —Cuauhtémoc, CDMX
- Mejora continua
2d
Applications Support Sr Analyst - C12 - CIUDAD DE MEXICO
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
Epic Systems Support - Senior Associate
PwC —Colonia Polanco, CDMX
- Tiempo completo
- Maestría
- Licenciatura
- Mejora continua
2d
(fluent English & Spanish) Technical Support Consultant (Global, remotely)
SupportYourApp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
3d
FBS Customer Service Representative
Capgemini —Ciudad de México, CDMX
- $20,000 por año
- Tiempo completo
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- Inglés
- Bachillerato
- Seguro de vida
Postulación rápida
2d
Associate, Customer Support
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Servicio al cliente
- Bachillerato
- Servicios financieros
Postulación rápida
AI Prompting & Automation Executive (Jr/Semi Sr)
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Lead Customer Success Engineer
Dynatrace —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
7d
Retail Application Support Consultant F/M
VISEO —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- ERP systems
FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Engineer, Customer Experience
Johnson Controls —Ciudad de México, CDMX
- Licenciatura
- Sin título de educación superior
Customer Experiencie Consultant
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
3d
Customer Experience Specialist
Clipboard —Ciudad de México, CDMX
- $10,800 a $40,000 por año
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
Digital Health Enablement Manager
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Licenciatura
6d
Inside Sales Executive, Mexican Market
The Knot Worldwide —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- Habilidades de organización
- Permiso de maternidad y paternidad
AI Operations Executive
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Technical Services Analyst II
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
2d
Sales Development Representative(B2B) Outbound
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- CRM software
- Experiencia en ventas
- Mercadotecnia
Postulación rápida

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Desktop Support Engineer (Level 2)

NSC Global -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Servicio al cliente
Hardware de computadora
Habilidades de comunicación

Descripción completa del empleo

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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it support empleos en tacubaya cdmx

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